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Occasionally I have no sound from my speaker. The lack of sound seems to affect all types of sound - media files, ringtones, warnings etc. If I connect to bluetooth speakers or use headphones, I get sound OK.

This morning for example the sound died again. I noticed it gradually die as the alarm tone was ringing. It started out OK but got gradually weaker and slightly distorted, then there was no sound at all.

On occasion it has been OK after a reboot, but this might just have been "luck" -as sometimes (e.g. today) a couple of reboots have not fixed the problem.

I have also tried using pulseaudio --kill; pulesaudio --start in a terminal. On one occasion I convinced myself that this worked, but again it might just have been luck - I have tried this today with no effect.

So I suspect I have an intermittent hardware problem (which I guess means I need to send it back to Jolla), but I'm hoping that it might be software-related and that someone out there might know a fix. Can anyone help?

And if I do need to return my Jolla, how do I do this? I raised a request with Jolla Service and Support 8 days (!) ago but have heard nothing from them. Their "Repair" webpage says (regarding repair for jolla.com customers): "If you have ordered your Jolla product from Jolla.com (Jolla's webshop), please see instructions here [under construction]." - i.e. there is no useful information there.

Thanks.

Occasionally I have no sound from my speaker. The lack of sound seems to affect all types of sound - media files, ringtones, warnings etc. If I connect to bluetooth speakers or use headphones, I get sound OK.

This morning for example the sound died again. I noticed it gradually die as the alarm tone was ringing. It started out OK but got gradually weaker and slightly distorted, then there was no sound at all.

On occasion it has been OK after a reboot, but this might just have been "luck" -as sometimes (e.g. today) a couple of reboots have not fixed the problem.

I have also tried using pulseaudio --kill; pulesaudio --start in a terminal. On one occasion I convinced myself that this worked, but again it might just have been luck - I have tried this today with no effect.

So I suspect I have an intermittent hardware problem (which I guess means I need to send it back to Jolla), but I'm hoping that it might be software-related and that someone out there might know a fix. Can anyone help?

And if I do need to return my Jolla, how do I do this? I raised a request with Jolla Service and Support 8 days (!) ago but have heard nothing from them. Their "Repair" webpage says (regarding repair for jolla.com customers): "If you have ordered your Jolla product from Jolla.com (Jolla's webshop), please see instructions here [under construction]." - i.e. there is no useful information there.

Thanks.

Occasionally I have no sound from my speaker. The lack of sound seems to affect all types of sound - media files, ringtones, warnings etc. If I connect to bluetooth speakers or use headphones, I get sound OK.

This morning for example the sound died again. I noticed it gradually die as the alarm tone was ringing. It started out OK but got gradually weaker and slightly distorted, then there was no sound at all.

On occasion it has been OK after a reboot, but this might just have been "luck" -as sometimes (e.g. today) a couple of reboots have not fixed the problem.

I have also tried using pulseaudio --kill; pulesaudio --start in a terminal. On one occasion I convinced myself that this worked, but again it might just have been luck - I have tried this today with no effect.

So I suspect I have an intermittent hardware problem (which I guess means I need to send it back to Jolla), but I'm hoping that it might be software-related and that someone out there might know a fix. Can anyone help?

And if I do need to return my Jolla, how do I do this? I raised a request with Jolla Service and Support 8 days (!) ago but have heard nothing from them. Their "Repair" webpage says (regarding repair for jolla.com customers): "If you have ordered your Jolla product from Jolla.com (Jolla's webshop), please see instructions here [under construction]." - i.e. there is no useful information there.

Thanks.