Revision history [back]
 | 1 | initial version | posted 2014-07-15 09:07:07 +0200 |
Not able to switch ambience / TOH not recognized
Hello everyone, I hope someone can help me.
When I try to switch my ambience through the gallery app or through the fast-ambience-switcher, nothing happens. I already did a factory reset and went through the update process. After the last update, I installed the snow white ambience and I think, after that step I the problem appeared. Furthermore, my first one TOH doesn't get recognized: I am not able to install it's ambience (the TOH id changes in settings, but there is no notification / error / ...)
This problem seems not to be related to the latest update, because I already noticed this error last week.
Installing / removing the ambiences using pkcon / store client doesn't help, either (except of black background after removing the snow white). But now I don't see the snow white ambience anymore in the gallery, even it is active currently.
| | 2 | No.2 Revision |
Not able to switch ambience / TOH not recognized
Hello everyone, I hope someone can help me.
When I try to switch my ambience through the gallery app or through the fast-ambience-switcher, nothing happens.
I already did a factory reset and went through the update process. After the last update, I installed the snow white ambience and I think, after that step I the problem appeared. Furthermore, my first one TOH doesn't get recognized: I am not able to install it's ambience (the TOH id changes in settings, but there is no notification / error / ...)
This problem seems not to be related to the latest update, because I already noticed this error last week.
Installing / removing the ambiences using pkcon / store client doesn't help, either (except of black background after removing the snow white). But now I don't see the snow white ambience anymore in the gallery, even it is active currently.
| | 3 | No.3 Revision |
Not able to switch ambience / TOH not recognized
Hello everyone, I hope someone can help me.
When I try to switch my ambience through the gallery app or through the fast-ambience-switcher, nothing happens. I already did a factory reset and went through the update process. After the last update, I installed the snow white ambience and I think, after that step the problem appeared. Furthermore, my first one TOH doesn't get recognized: I am not able to install it's ambience (the TOH id changes in settings, but there is no notification / error / ...)
This problem seems not to be related to the latest update, because I already noticed this error last week.
Installing / removing the ambiences using pkcon / store client doesn't help, either (except of black background after removing the snow white). But now I don't see the snow white ambience anymore in the gallery, even though it is active currently.
| | 4 | No.4 Revision |
[Bug] Not able to switch ambience / TOH not recognizedrecognized due to "broken" picture in Gallery
Update 15.07.2014:
After I reset my Jolla the second time, I walked through the reset process step-by-step to find out, what causes the problems with my ambiences / TOH.
I found out that a single picture (located at ~/Pictures/) caused the problems. A friend of mine took this picture with her Samsung Galaxy and sent it to me using Bluetooth. I think, the problems caused from the EXIF data of this picture, because when I overwrite them using Gwenview the problems disappear.
I can send this picture to Jolla Care, if it would help to debug this error.
Original post:
Hello everyone, I hope someone can help me.
When I try to switch my ambience through the gallery app or through the fast-ambience-switcher, nothing happens. I already did a factory reset and went through the update process. After the last update, I installed the snow white ambience and I think, after that step the problem appeared. Furthermore, my first one TOH doesn't get recognized: I am not able to install it's ambience (the TOH id changes in settings, but there is no notification / error / ...)
This problem seems not to be related to the latest update, because I already noticed this error last week.
Installing / removing the ambiences using pkcon / store client doesn't help, either (except of black background after removing the snow white). But now I don't see the snow white ambience anymore in the gallery, even though it is active currently.
| | 5 | No.5 Revision |
[Bug] Not able to switch ambience / TOH not recognized due to "broken" picture in Gallery
Update 08.01.2015: Now we are at least two who ran into this bug. I think this bug should really be fixed, because it is very hard to find the cause of this problem.
You would not think that a Picture could lead to such a problem that you cannot switch your ambience and rather do a factory reset, just to see the problem reappearing after you load your backup on your phone again.
I hope someone from Jolla will contact me and/or @Ant to get a Picture that leads to this problem.
Update 15.07.2014:
After I reset my Jolla the second time, I walked through the reset process step-by-step to find out, what causes the problems with my ambiences / TOH.
I found out that a single picture (located at ~/Pictures/) caused the problems. A friend of mine took this picture with her Samsung Galaxy and sent it to me using Bluetooth. I think, the problems caused from the EXIF data of this picture, because when I overwrite them using Gwenview the problems disappear.
I can send this picture to Jolla Care, if it would help to debug this error.
Original post:
Hello everyone, I hope someone can help me.
When I try to switch my ambience through the gallery app or through the fast-ambience-switcher, nothing happens. I already did a factory reset and went through the update process. After the last update, I installed the snow white ambience and I think, after that step the problem appeared. Furthermore, my first one TOH doesn't get recognized: I am not able to install it's ambience (the TOH id changes in settings, but there is no notification / error / ...)
This problem seems not to be related to the latest update, because I already noticed this error last week.
Installing / removing the ambiences using pkcon / store client doesn't help, either (except of black background after removing the snow white). But now I don't see the snow white ambience anymore in the gallery, even though it is active currently.