Revision history [back]

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts sync and save.

Sync is now again working and mails arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts sync and save.

Sync is now again working and mails arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts sync synchronisation and save.

Sync is now again working and mails arrive. arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts synchronisation and save.

Sync is now again working and mails arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts synchronisation and save.

Sync is now again working and mails arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts synchronisation and save.

Sync is now again working and mails arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

Every couple of weeks emails stop arriving even though new emails are in the server inbox (can be seen using a different device or PC).

If at this time one opens the Jolla mail client and trigger manual update the inbox shows the new mails. Though, minimising the application shows "Problem with sync".

At this moment the settings are (mentioned only those enabled):

• Sync: email, contacts (two-way), calendar
• sync automatically, peak every 15 minutes, off-peak manually, peak days (all)
• sync old emails: 1 day
• sync old events: 2 weeks
• resolve conflicts: priority to server

Next step: open accounts and Microsoft Exchange, disable Contacts synchronisation and save.

Sync is now again working and mails arrive. Re-enabling the contacts sync breaks synchronisation.

Software versions:

• Server: Exchange 2010
• JollaOS version: 1.0.8.21 (was happening also with 1.0.8.19)
• contacts < 500, some of them with avatar

EDIT: fixed in 1.1.1.27 (based on @VDVsx answer) answer and the fact that the bug was not triggered since)