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 | 1 | initial version | posted 2014-10-15 17:36:53 +0200  |
Cannot update from 1.0.0.5 / Jolla store and account setting crash when adding account
I did a factory reset of my device, which I received back in December 2013. The device is now at software version 1.0.0.5, and I never got the update to work again. I've followed the steps from Jolla Zendesk, but both the Store and the Jolla Settings app crash when I try to add an existing Jolla account with working credentials.
When I try to create a new account (tried that multiple times), I just see the message "Oops, something went wrong!". Is there anything else I can do now, or do I have to send in the the device?
| | 2 | No.2 Revision |
Cannot update from 1.0.0.5 / Jolla store and account setting crash when adding account
I did a factory reset of my device, which I received back in December 2013. The device is now at software version 1.0.0.5, and I never got the update to work again. I've followed the steps from Jolla Zendesk, but both the Store and the Jolla Settings app crash when I try to add an existing Jolla account with working credentials.
When I try to create a new account (tried that multiple times), I just see the message "Oops, something went wrong!". Is there anything else I can do now, or do I have to send in the the device?
The exact message when I use the correct credentials is: "Unnamed application is not responding". When I use an incorrect username/password combination for my Jolla account, I get: "Oops, problem with account creation".
The Internet connection through WiFi is working fine, I can use the browser to open websites.