Revision history [back]

Hello,

After experiencing some trouble with phone (no messages, no jolla store access, cant access system setting etc) I decided to reset my phone to factory settings.

I managed to get in recovery mode and followed the instructions for 1.0.8.21 as described here; https://jolla.zendesk.com/hc/en-us/articles/202208763#2.

Now I've been patiently waiting for about 30 minutes, but I'm stuck at "Create a snapshot of '/mnt/factory-@' in '/mnt/@'"

Here is the whole terminal output so far:

-----------------------------
     Jolla Recovery v0.2.7      
-----------------------------
Welcome to the recovery tool!
The available options are:
1) Reset device to factory state
2) Reboot device
3) Bootloader unlock [Current state: locked]
4) Shell
5) Try btrfs recovery if your device is in bootloop
6) Exit
Type the number of the desired action and press [Enter]: 
1

ALL DATA WILL BE ERASED! Clears everything from the device and reverts the 
software back to factory state. This means LOSING EVERYTHING you have added to 
the device (e.g. updates, apps, accounts, contacts, photos and other media). 
Are you really SURE? [y/N] y[CLEANUP] Starting cleanup!
[CLEANUP] Umounting top volume...
[CLEANUP] Umounting /mnt
[CLEANUP] Deleting /mnt
[CLEANUP] Cleanup done.
Mounting /dev/mmcblk0p28 on /mnt
sh: unlock: unknown operand
[OK] No lockcode has been set. Proceeding...
sh: unlock: unknown operand
sh: shell: unknown operand
[OK] Factory snapshots found.
Resetting procedure started!
Backing up current root and home subvolumes. If the backup fails, the old data will be deleted to let the recovery process continue.
[Done]
Restoring factory subvolumes...
Create a snapshot of '/mnt/factory-@' in '/mnt/@'

Do anyone know how long this is supposed to take?

Hello,

After experiencing some trouble with phone (no messages, no jolla store access, cant access system setting etc) I decided to reset my phone to factory settings.

I managed to get in recovery mode and followed the instructions for 1.0.8.21 as described here; https://jolla.zendesk.com/hc/en-us/articles/202208763#2.

Now I've been patiently waiting for about 30 minutes, but I'm stuck at "Create a snapshot of '/mnt/factory-@' in '/mnt/@'"

Here is the whole terminal output so far:

-----------------------------
     Jolla Recovery v0.2.7      
-----------------------------
Welcome to the recovery tool!
The available options are:
1) Reset device to factory state
2) Reboot device
3) Bootloader unlock [Current state: locked]
4) Shell
5) Try btrfs recovery if your device is in bootloop
6) Exit
Type the number of the desired action and press [Enter]: 
1

ALL DATA WILL BE ERASED! Clears everything from the device and reverts the 
software back to factory state. This means LOSING EVERYTHING you have added to 
the device (e.g. updates, apps, accounts, contacts, photos and other media). 
Are you really SURE? [y/N] y[CLEANUP] Starting cleanup!
[CLEANUP] Umounting top volume...
[CLEANUP] Umounting /mnt
[CLEANUP] Deleting /mnt
[CLEANUP] Cleanup done.
Mounting /dev/mmcblk0p28 on /mnt
sh: unlock: unknown operand
[OK] No lockcode has been set. Proceeding...
sh: unlock: unknown operand
sh: shell: unknown operand
[OK] Factory snapshots found.
Resetting procedure started!
Backing up current root and home subvolumes. If the backup fails, the old data will be deleted to let the recovery process continue.
[Done]
Restoring factory subvolumes...
Create a snapshot of '/mnt/factory-@' in '/mnt/@'

Do anyone know how long this is supposed to take?

Hello,

After experiencing some trouble with phone (no messages, no jolla store access, cant access system setting etc) I decided to reset my phone to factory settings.

I managed to get in recovery mode and followed the instructions for 1.0.8.21 as described here; https://jolla.zendesk.com/hc/en-us/articles/202208763#2.

Now I've been patiently waiting for about 30 minutes, but I'm stuck at "Create a snapshot of '/mnt/factory-@' in '/mnt/@'"

Here is the whole terminal output so far:

-----------------------------
     Jolla Recovery v0.2.7      
-----------------------------
Welcome to the recovery tool!
The available options are:
1) Reset device to factory state
2) Reboot device
3) Bootloader unlock [Current state: locked]
4) Shell
5) Try btrfs recovery if your device is in bootloop
6) Exit
Type the number of the desired action and press [Enter]: 
1

ALL DATA WILL BE ERASED! Clears everything from the device and reverts the 
software back to factory state. This means LOSING EVERYTHING you have added to 
the device (e.g. updates, apps, accounts, contacts, photos and other media). 
Are you really SURE? [y/N] y[CLEANUP] Starting cleanup!
[CLEANUP] Umounting top volume...
[CLEANUP] Umounting /mnt
[CLEANUP] Deleting /mnt
[CLEANUP] Cleanup done.
Mounting /dev/mmcblk0p28 on /mnt
sh: unlock: unknown operand
[OK] No lockcode has been set. Proceeding...
sh: unlock: unknown operand
sh: shell: unknown operand
[OK] Factory snapshots found.
Resetting procedure started!
Backing up current root and home subvolumes. If the backup fails, the old data will be deleted to let the recovery process continue.
[Done]
Restoring factory subvolumes...
Create a snapshot of '/mnt/factory-@' in '/mnt/@'

Do anyone know how long this is supposed to take?

UPDATE: Soooo, it seems I've made things worse. After 2-3 hours and nothing happening in the terminal, I pulled the plug, took the battery out and in again, and turned on my phone. Now I'm stuck on the Jolla logo.