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It's bugged me for a long time now that all official mails from Jolla end up in my spam folder. I can handle the situation for myself, but I'm concerned a lot of customers miss important news because of this. So my question is: Do other users of TJC experience the same? Does anyone have an idea what exactly triggers the spam filter in Jolla mails?

Here's a few facts as background information:

• I use my access provider's standard mail server and their server-side spam filtering with no custom rules or black-/white-listing
• Server uses SpamAssassin, but I don't have access to the exact configuration
• Spam filtering works excellent normally; it protects me from Nigerian millionaires and open-minded teen girls, but lets all the ham pass
• Mails from campaigns@jolla.com (where OS update notifications come from for example) regularly end up with something like
  X-Spam-Status: Yes, hits=9.9 required=5.5, spamd 9.9(1)
  Mails from no-reply@jolla.com (which include shipping confirmations) have a lower score (around 5.5) and sometimes even pass, but are also at risk
• I remember having had a similar problem over 1-2 years ago with mails that clearly were not spam, but got trapped in the server's filter. They were from a site that also used mailchimp, as does Jolla.

I'm aware that this is not a classic "question about Jolla or Sailfish", but where else would I find recipient of mails sent from campaigns@jolla.com? The aim would be to check if I'm the only one who finds them all in the spam folder (then it's my problem and I'm fine) or if this is a more general thing Jolla should do something about. (Also, just out of curiosity, I'd be interested to know which rules exactly could be triggered by mails like those about the OS updates.)

It's bugged me for a long time now that all official mails from Jolla end up in my spam folder. I can handle the situation for myself, but I'm concerned a lot of customers miss important news because of this. So my question is: Do other users of TJC experience the same? Does anyone have an idea what exactly triggers the spam filter in Jolla mails?

Here's a few facts as background information:

• I use my access provider's standard mail server and their server-side spam filtering with no custom rules or black-/white-listing
• Server uses SpamAssassin, but I don't have access to the exact configuration
• Spam filtering works excellent normally; it protects me from Nigerian millionaires and open-minded teen girls, but lets all the ham pass
• Mails from campaigns@jolla.com (where OS update notifications come from for example) regularly end up with something like
  X-Spam-Status: Yes, hits=9.9 required=5.5, spamd 9.9(1)
  Mails from no-reply@jolla.com (which include shipping confirmations) have a lower score (around 5.5) and sometimes even pass, but are also at risk
• I remember having had a similar problem over 1-2 years ago with mails that clearly were not spam, but got trapped in the server's filter. They were from a site that also used mailchimp, as does Jolla.

I'm aware that this is not a classic "question about Jolla or Sailfish", but where else would I find recipient as many recipients of mails sent from campaigns@jolla.com? The aim would be to check if I'm the only one who finds them all in the spam folder (then it's my problem and I'm fine) or if this is a more general thing Jolla should do something about. (Also, just out of curiosity, I'd be interested to know which rules exactly could be triggered by mails like those about the OS updates.)

It's bugged me for a long time now that all official mails from Jolla end up in my spam folder. I can handle the situation for myself, but I'm concerned a lot of customers miss important news because of this. So my question is: Do other users of TJC experience the same? Does anyone have an idea what exactly triggers the spam filter in Jolla mails?

Here's a few facts as background information:

• I use my access provider's standard mail server and their server-side spam filtering with no custom rules or black-/white-listing
• Server uses SpamAssassin, but I don't have access to the exact configuration
• Spam filtering works excellent normally; it protects me from Nigerian millionaires and open-minded teen girls, but lets all the ham pass
• Mails from campaigns@jolla.com (where OS update notifications come from for example) regularly end up with something like
  X-Spam-Status: Yes, hits=9.9 required=5.5, spamd 9.9(1)
  Mails from no-reply@jolla.com (which include shipping confirmations) have a lower score (around 5.5) and sometimes even pass, but are also at risk
• I remember having had a similar problem over 1-2 years ago with mails that clearly were not spam, but got trapped in the server's filter. They were from a site that also used mailchimp, as does Jolla.

I'm aware that this is not a classic "question about Jolla or Sailfish", but where else would I find as many recipients of mails sent from campaigns@jolla.com? The aim would be to check if I'm the only one who finds them all in the spam folder (then it's my problem and I'm fine) or if this is a more general thing Jolla should do something about. (Also, just out of curiosity, I'd be interested to know which rules exactly could be triggered by mails like those about the OS updates.)