Revision history [back]

I'm in China, regular release channel. Downloading failed several times due to bad connection to the Store. When it finally finished and I installed it I got "Installation failed. Try again." So I did.

Now, my phone is completely messed up. Apps jumbled around, stock app icons missing, no Android app launching; Settings app is also missing icons and says I'm stuck in flight mode (can't turn off the indicator light) but I can still receive calls; lock screen clock says it's 1:00, clock app says it's 17:00; many Sailfish apps not working. Sometimes I get a message saying there's a serious problem with the app registry. Whatever that means.

Quite infuriating. How can this happen? Jolla controls hard and software. Can't they build enough safeguards in there that sth like this won't happen??

Problem is I didn't run a backup right before the update. Now Backup from within Settings isn't working, shows spinner and every few moments "Settings is not responding. Wait / Close".

Two questions:

1.)
Can I fix the phone without the major PITA of wiping everything? I saw posts like:
https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/?answer=45710#post-id-45710
or
https://together.jolla.com/question/91900/no-gui-after-114-update/

But I can't get those to work. I'm a normal user, not a Linux geek. "btrfs" to me sounds like it has something to do with breakfast. I have a Mac. I'm comfortable dabbling around in Terminal, but I need good instructions that work on a Mac. E.g. the first link mentions:

"Do in the computer"

sysctl net.ipv4.ip_forward=1 
iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE

Don't know how to do this. My Mac apparently has no "iptables". The other link doesn't seem to work in recovery mode shell. I tried SSH via USB, but it's asking a password and I don't recall ever setting any.

If it's possible to fix, can someone please post step-by-step instructions?

2.)
If this fails and I have to bite the bullet and do a full reset, is there a way to trigger a backup remotely and pull the file out? I'd like to keep my notes, for instance. I can get into Recovery Mode shell via USB.

I'm in China, regular release channel. Downloading failed several times due to bad connection to the Store. When it finally finished and I installed it I got "Installation failed. Try again." So I did.

Now, my phone is completely messed up. Apps jumbled around, stock app icons missing, no Android app launching; Settings app is also missing icons and says I'm stuck in flight mode (can't turn off the indicator light) but I can still receive calls; lock screen clock says it's 1:00, clock app says it's 17:00; many Sailfish apps not working. Sometimes I get a message saying there's a serious problem with the app registry. Whatever that means.

Quite infuriating. How can this happen? Jolla controls hard and software. Can't they build enough safeguards in there that sth like this won't happen??

Problem is I didn't run a backup right before the update. Now Backup from within Settings isn't working, shows spinner and every few moments "Settings is not responding. Wait / Close".

Two questions:

1.)
Can I fix the phone without the major PITA of wiping everything? I saw posts like:
https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/?answer=45710#post-id-45710
or
https://together.jolla.com/question/91900/no-gui-after-114-update/

But I can't get those to work. I'm a normal user, not a Linux geek. "btrfs" to me sounds like it has something to do with breakfast. I have a Mac. I'm comfortable dabbling around in Terminal, but I need good instructions that work on a Mac. E.g. the first link mentions:

"Do in the computer"

sysctl net.ipv4.ip_forward=1 
iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE

Don't know how to do this. My Mac apparently has no "iptables". iptables command. The other link doesn't seem to work in recovery mode shell. I tried SSH via USB, but it's asking a password and I don't recall ever setting any.

If it's possible to fix, can someone please post step-by-step instructions?

2.)
If this fails and I have to bite the bullet and do a full reset, is there a way to trigger a backup remotely and pull the file out? I'd like to keep my notes, for instance. I can get into Recovery Mode shell via USB.