Forgot screen lock for Aqua Fish, need to reset.

asked 2016-08-23 12:22:24 +0200

jabberwacky gravatar image

updated 2016-08-23 13:38:16 +0200

vattuvarg gravatar image

I've already seen this, this (this one is incorrect, there is no menu and you have to telnet to the phone) and the other questions here asking the same and I have to ask..SERIOUSLY? I forget the damn code and if I want to just nuke the bloody phone and start over, I have to send it in to the service center?

I cannot for the life of me remember the fucking code, which also I was forced to add thanks to (the horrible mistake of) connecting my corporate account that enforces security. What kind of screwed up security model is this where you cannot even fucking factory reset the phone by yourself even if you're prepared to lose all the data on it? Anyone hacking the phone is going to be interested in the data, not the phone itself. Idiots, whoever came up with this kind of design.

And now to the question - please tell me that this being an Intex phone makes it somehow different and doesn't require a trip to the service center to fix this?

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Comments

3

One thing for sure. Insulting developers will NOT unlock the phone.

eson ( 2016-08-23 12:50:34 +0200 )edit
4

Functions that require entering lock code to use them(this is for Jolla1 - I don't see why the procedure will be any different for JollaC or AquaFish - I could be wrong) (https://jolla.zendesk.com/hc/en-us/articles/201440487#3);

Make changes to the Device Lock settings

Allow installation of untrusted software

Allow connections over USB cable

Reset the phone to factory settings

Enable Developer Mode

Set the SSH password

Use the Recovery Mode

Sign in to a corporate MS Exchange account. Many service providers require that the Device Lock is in use to protect confidential information.

Permanently locked devices(https://jolla.zendesk.com/hc/en-us/articles/201440487#4)

If your device is asking you for a lock code you don't remember, or for a code you don't remember configuring with your device, only qualified Jolla service can unlock the phone. This is done on the cost of the phone owner, as this is not deemed as a Warranty repair. No data is salvageable from a device locked with a code.

If you however try to unlock the phone too many times with an incorrect code then the phone becomes permanently locked, it may be possible to unlock a permanently locked device using the Recovery Mode. The requirement is that the correct lock code is known.


As far as I can see, just like other users of Jolla products who have forgotten their lock codes, you will have to send it back to effin care!. I agree that an end user should be able to nuke and start again, but this also means the next person who finds the phone may well not care about the data as he/she now has a free phone which can be reset and is good as new....where as with a lock code, the next person gets a paper weight with no access to data, if that is their thing.

Spam Hunter ( 2016-08-23 13:08:35 +0200 )edit
2

If your phone gets stolen by someone else, it's out of your hands anyway. So long as they can't get their hands on your data, how does it matter if they're able to use it, if it would simply wipe everything without asking for a code? The whole purpose of disk encryption on phones and laptops is to protect the data in case of theft/loss, not to prevent the device itself from being reused. Imagine what would happen if laptops or even phones in an enterprise setting worked like this.

jabberwacky ( 2016-08-23 13:18:45 +0200 )edit

Retagged to remove the how-to tag. Welcome to TJC. :)

vattuvarg ( 2016-08-23 13:41:03 +0200 )edit