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Too many problems... [not a question]

asked 2014-01-16 19:59:40 +0300

naitsirhc gravatar image

updated 2014-07-13 13:40:33 +0300

simo gravatar image

When buying a Jolla, I knew there would be some problems. However, I did not expect it this bad. After nearly one month with the device I have to say, it is nearly unusuable. I reset the device several times, reinstalled apps, to no effect. The issues:

  • Documents does not recognize any .pdfs. Those .pdfs I downloaded with Android apps (K9, Dolphin) can at least be opened with Adobe Reader for Android. Those downloaded with Joll mail or the Jolla web browser are neither found by “Documents“, nor by Adobe Reader. Lately, a friend sent me a .jpg - guess what: I cannot open it. Jolla mail not even shows the attachment, K9 Android can download it, but then there's no way to open it. Not with "Gallery“, not with any of the two file browsers currently available on the Jolla market.
  • Even worse: any files downloaded with an Android app CANNOT BE DELETED! I don't have the right to delete them.
  • I cannot transfer the unreadable and undeletable files to my Mac to open them there. Not with bluetooth, not with via USB.
  • Text copied/cut in an Android app can only be inserted in another Android app, not in a Sailfish app, and vice versa.
  • When surfing, half of the screen is covered by the keyboard, that won't close.
  • I had to format a SD card to make it readable by the Jolla, and copies some music onto it. Now the phone detects the card - at least sometimes. When I open "Media“, I never know what will happen: are the files found or not?! If not (half of the time, at least), I have to reboot the device, and try again.
  • It's still impossible ro send emails with the Jolla mail app (using a runbox.com account with pop3).
  • The keyboard remembers passwords. I logges into a gmail account ( only use it for receiving spam though ^^), and now the ttping suggestions show my password, whenever I use the Browser.
  • Android headsets don't work.
  • Every now and then an app suddenly closes, and I'm askes to install the ugly “Snow White” ambiance. I don't.
  • Battery drains within hours, when surfing the web much. Plus the device gets really hot on the top back. (- Only btw: why did Jolla never communicate the SAR, aren't they obliged to do so?)

There's more, but let's leave it for now. To sum up: At this state, I feel deeply disapponted, Jolla seems unusuable for non-developers. It's sad, I really wanted, and still want to, love Jolla. For when the next update, and will it help?

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The question has been closed for the following reason "not a real question" by eric
close date 2014-01-18 16:17:22.128645


Ok, I used the Jolla web browser to write the text, I don't know what happened to the formatting (- list entries). QED

naitsirhc ( 2014-01-16 20:01:39 +0300 )edit

I think that many of your problems will be solved with the January update. I guess most of us normal users didn't know that the OS will still be in beta when receiving the phone, but I am confident that after two months and new updates these annoying things will be behind us.

Neo ( 2014-01-16 20:28:39 +0300 )edit

I've not come across a pdf that can't be opened however I quite often get a blank screen; swipe to the home screen then click back on documents and it shows.

The keyboard can be moved by swiping down on the keyboard from one of the letters.

Mail works great for me so I'd guess it's a configuration issue. It's SMTP btw for sending not POP3.

Hopefully an update fixes some of these issues and you work out the right settings for mail.

aegis ( 2014-01-17 02:37:05 +0300 )edit

Haven't had any problems with pdf's (used lots of them), have you downloaded all the updates? After the latest update battery life has been great (better than my Galaxy Note). Have had no problems with headsets (Sennheiser PX310BT). What are you using? Hope the next update will fix calendar issues.

mkk ( 2014-01-17 04:57:41 +0300 )edit

I can confirm some of the problems you mention. As a matter of fact I was ready to sell the phone on ebay when I got it based on the comments of users after the DNA event. However, after playing around some hours with the device it became clear that it is not that bad and I've used it for 3 weeks now as my main phone without missing my N8 ( I miss only the call recorder). It certainly still has it's glitches and shortcomings, but not that much that I can't use the phone.

Jörg ( 2014-01-17 11:35:53 +0300 )edit

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answered 2014-01-16 20:08:42 +0300

Karfindel gravatar image

It's in beta stage. We normal users, like me has to wait updates and hope that usability will go fast further.

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Ok, I had a bad day (and it's full moon, too :)... I don't want to be mean, and I hope on improvements, but the phone has obviously been sold too early. Some flaws are just normal for a whole new product, but then there's some really basic stuff that's not working yet...

naitsirhc ( 2014-01-17 01:01:54 +0300 )edit

Because it is in beta stage which is mentioned on the website as well as when you buy one. But the cool thing it's getting better every update which release fast. And community is also contributing lots of tips and apps which help improving the over all experience.

Sailor ( 2014-01-17 08:47:34 +0300 )edit

answered 2014-01-17 11:28:59 +0300

egnat69 gravatar image

updated 2014-01-17 11:40:16 +0300

I can see your point(s). Some glitches aren't ironed out yet and I wouldn't be able to recommend this phone to some of the people I know (like my mum for example) yet, but there are two things I'd like to mention:

1.) there are some pretty basic workarounds for most problems. For most of them you don't need to be a developer, you just need to be fit with computer-stuff in general... the terminal-commands for deleting files as superuser can be found on the internet for example but please be sure to ask for help if you're not confident enough to try it out yourself. you can actually move downloaded files into the android sandbox by transferring it from /home/nemo/downloads to /data/sdcard/ - just use a file-manager (android-app or native) to copy the file ... it should then be accessible by android-apps... if there is trouble with the sdcard-files, just re-insert the sd-card ... that did work for lots of users here... have you tried the battery-workaround with the tin-foil? that would also stop the snow-white ambience from bothering you ;D

i know, this might not be satisfying but it makes life a bit easier till the next update

2.) i hope you're still with me, because this is a very important part: i remember very well the first iterations of android, a mobile os that a small company named Google worked for years on before releasing it to the public. there was no multitouch-support, no tethering, no exchange-support and not even more than 2 languages... it took more than a year from cupcake to froyo, where most of the shortcomings where ironed out ... i know, technology has moved on and there is much more defined as a "mobile standard" nowadays, but i'd like to ask you to give the company and the community just a couple of months - i am sure that by the summer holidays, this OS will be at least up to par with the rest...

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Right. For a first release, this is EXCELLENT. Android: See above comment. WebOS: Took at least 2 years after first release until it was stable and fully functional. WindowsPhone: Only recently stopped being rubbish and became usable. Why does it take a huge company like MS years to get a VPN running? Seriously. iOS: Had its fair share of shortcomings and bugs at the beginning.

All these are OSes backed by huge companys that had a lot more time and € to work on their product. Every day I'm more amazed what little Jolla accomplished in this tiny time frame they had. This is by far the most stable and usable first release of a mobile OS that I know of. Plus they're pushing regular updates and seem to actually listen to their userbase.

Personally, I couldn't be happier about how things are developing. The huge delay in... everything built up a huge expectation on my side. And I must say the finished product surpasses everything I expected from a first product from a teenyweeny finnish company of people who love what they do.

Has anybody ever had a crash? I Hadn't. Well, if you don't count android apps ;)

Bimberle ( 2014-01-17 13:05:08 +0300 )edit

Couldn't agree more. It's easy to focus only on a few items that need some TLC, while forgetting all the amazing features that work flawlessly.

Winfried ( 2014-01-17 16:39:07 +0300 )edit

answered 2014-01-18 12:52:53 +0300

naitsirhc gravatar image

Thank you all for your answers and comments. When doing this list, I was really upset, but I kind of reconciled with my Jolla since ;) I understand, what betaphase means, and I see there are even solutions for some of the issues (swipe the keyboard down from a letter - wow that really works!). Maybe you're right saying no dev skills are needed for the terminal, only general computer skills. But honestly, I've lost these skills since my childhood days of “cd..”, “edit c:\autoexec.bat” etc ;)

I really hope for the next update. Yesterday I received a .zip file by mail - of course I dont expect to open it on the phone, but when Im in a place with no internet except mobile data, I want to be able to transfer this file via bluetooth to my laptop which is currently not possible.

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For Zip files you can use p7zip: https://openrepos.net/content/nieldk/p7zip

vision ( 2014-01-18 14:44:52 +0300 )edit

@naitsirhc: happy to hear you're not upset anymore. I'm closing this topic and would like to remind that in order to give your feedback, the expectation is to have it broken down by topics. Please do look around and search on the forum and cast your votes on each separate topic so they move up the priority lists, thanks!

eric ( 2014-01-18 16:17:04 +0300 )edit

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Asked: 2014-01-16 19:59:40 +0300

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Last updated: Jan 22 '14