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[bug] If accidentally disabled SIM card, cannot re-enable it

asked 2018-04-24 14:47:13 +0200

tanriol gravatar image

updated 2018-06-08 08:55:08 +0200

jovirkku gravatar image

First, some system details: this is Sailfish X 2.1.4.14 on F5122 (dual-sim) hardware, with installed jolla-settings-networking-multisim but without any other multisim tweaks (and only one SIM in use).

In Settings -> SIM cards it's possible to disable the SIM card by touching the checkbox. If you disable it, the controls are replaced with the "No SIM card inserted" screen and thus you cannot re-enable the SIM card.

The modem (or the SIM card slot) stays permanently disabled, even over reboots. The phone does not even request the PIN. As an exception, starting the CSD tool and opening the SIM card test temporarily enables it while the test screen is open.

If you need to exit this "no SIM" state, you can manually enable the modem with the following command:

sh dbus-send --system --print-reply --dest=org.ofono / org.nemomobile.ofono.ModemManager.SetEnabledModems array:objpath:/ril_0

(the command does not require root access)

I don't know whether this bug can be reproduced on any standard Sailfish configuration.

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Thank you. I have the same setup and did just that, experimented and unchecked the SIM card, and ended up with the empty screen with only the message "no SIM card inserted". There was no way to get out of there with "normal" means, but your solution helped me.

Mohjive ( 2018-06-07 12:24:55 +0200 )edit

Found out the hard way that "Reset device"via UI upon F5122 restores modem.

aspergerguy ( 2018-06-07 18:11:15 +0200 )edit

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answered 2018-06-07 16:24:35 +0200

jovirkku gravatar image

There was no official Sailfish X image for F5122 (dual SIM) devices prior to 2.2.0.29. Update 2.2.0.29 brought the support for F5122 the first time.

We recommend that all F5122 users download the official F5122 image from https://shop.jolla.com/downloads/ and flash it to their devices according to our instructions in chapter 6 at https://jolla.com/sailfishxinstall/ . This would make a solid baseline to these devices and eliminate the risk of problems in SIM related functionality. Also the future updates over-the-air would work better.

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I just experienced this problem with SFOS 3.0.0.5 on the original Xperia X.

benaryorg ( 2018-11-04 17:02:18 +0200 )edit
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Asked: 2018-04-24 14:47:13 +0200

Seen: 12,239 times

Last updated: Jun 07 '18