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Bug: E-Mail synchronization does not work as configured [released]

asked 2013-12-24 20:51:10 +0200

ibins gravatar image

updated 2015-03-01 22:50:36 +0200

oenone gravatar image

Syncing IMAP acounts does not work as configured in settings->apps->email->planned sync for e-mail

Edit 18.2. Same for Exchange accounts or any other email accounts I guess since the problem is not directly related to email as commented from @VDVsx:

"this is related to platform wakeup/suspend, not email directly, needs to be carefully tested, unfortunately that takes some time :("

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The question has been closed for the following reason "released in a software update" by VDVsx
close date 2014-03-18 10:11:37.989581

Comments

3

Shouldn't this question be left open as this is one of the most critical bug on the phone? People tend not to look at closed questions.

Neo ( 2014-02-18 12:27:58 +0200 )edit
1

INCREDIBLE disappointed to see this issue not fixed even in the new update :( Well it's back to the drawer for my Jolla again then....

Bj ( 2014-03-18 10:05:18 +0200 )edit

@Bj - Problem was solve with last update(1.0.4.20), if you still have troubles please comment in the appropriated thread:

https://together.jolla.com/question/8516/bug-email-app-sometimes-doesnt-sync-at-specified-intervals/

VDVsx ( 2014-03-18 10:09:56 +0200 )edit

my email stopped posting outgoing emails a couple of weeks maybe a month ago. The phone tells me there's a configuration problem. I recieve mails on my Exchange account though, but my ovi.com account only can only download manualy. what has happened? what to do?

OL ( 2014-10-19 00:04:09 +0200 )edit

@OL - ovi.com was having issues some time ago, was reported here by some users, I don't remember were is the thread, but they had to reconfigure the acct IIRC, due to some changes in ovi.com server. Please let me know if that does not help.

VDVsx ( 2014-10-20 10:02:35 +0200 )edit

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17

answered 2013-12-25 00:30:52 +0200

VDVsx gravatar image

Thanks for reporting, we're aware of this problem.

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Comments

5

@VDVsx Any more specific timeline for issuing a fix for this problem?

zlatko ( 2014-01-03 11:02:15 +0200 )edit

Wondering the same thing, this is a pretty critical bug for me as well

Bj ( 2014-01-21 12:29:36 +0200 )edit
1

Seems not to be fixed in 1.0.3.8

Am I missing something?

=> Jolla waits in a drawer for next update to test if email syncing works...

ortylp ( 2014-01-31 23:30:19 +0200 )edit
3

No is not included in latest update, this is related to platform wakeup/suspend, not email directly, needs to be carefully tested, unfortunately that takes some time :(

VDVsx ( 2014-02-01 11:36:53 +0200 )edit

@VDVsx thanks for feedback, so my Jolla is hibernated waiting for next update

ortylp ( 2014-02-01 15:27:06 +0200 )edit

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Asked: 2013-12-24 20:51:10 +0200

Seen: 1,838 times

Last updated: Feb 18 '14