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Buy a device with Sailfish onboard? [duplicate]

asked 2019-12-02 11:34:01 +0200

Volker_S gravatar image

If I buy a device with Sailfish, can the license be transferred to me?

-volker-

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The question has been closed for the following reason "duplicate question" by olf
close date 2019-12-03 18:41:00.540503

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answered 2019-12-03 07:04:32 +0200

4carlos gravatar image

Google has something to give away and takes your soul, Apple makes it really expensive because you find yourself great and Jolla?

The staff want to eat, a roof over their heads and a bit of fun like you!

No profit, no jolla, no SFOS. It's easy.

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#irgendwasissjaimma

aka

#sometimesisallways ;)

011011010110101001100001 ( 2019-12-03 07:53:49 +0200 )edit

Sounds like the Sailfish X license is tied to person's shop transaction. Almost as if they track licensees throuhg bank account statements. That would make transferring the license very difficult.

Instead they need to have multiple pointers to a license: has it been boucht: if yes, point to the transaction. Holder of the license/current owner. Originally the buyer, but changes when the account on the device changes. In this case the license is still marked as bought, the transaction would be trackable, but the original buyer would not be the holder of the license, instead that would be the new account.

The way Jolla tracks licensee is not flexible enough. What happens if I sell Jolla phone which actuallly contains Sailfish license? New owner changes the Jolla account and after that what happens? Does the shop work? Can new user donload upgrades if the device has been reset to factory settings? I suspect it would work.

This is complicated as apparently the difference between free version and licensed version is the Android support or to be precise, ability to install and use the Android support. This is rather difficult and will stay that way for a long time. Imagine if Android support is not requred anymore, no one buyes license as the free version sufficess. Do you think Jolla is still interested in porting sailfish to various devices? Such a situation where Android support is not needed is likely to be remote as it would mean that Jolla's licensing partners are selling Sailfish devices like hotcakes. In such position Jolla might still want to continue world conquest and offer support to porting to other devices.

Lupin ( 2019-12-03 08:10:52 +0200 )edit
4

answered 2019-12-03 06:18:48 +0200

Kopekenscheich gravatar image

updated 2019-12-03 06:25:43 +0200

Hi,

Thank you for your message!

Unfortunately it is not possible to transfer licence from person to person, nor from device model to device model.

Sincerely,

Jolla Customer Care

In what twisted world is this acceptable business conduct?

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Most online stores do that (not to say it is acceptable): Valve/Steam, Apple, Google, etc. You can't transfer purchase from one account to another.

orangecat ( 2019-12-03 10:33:22 +0200 )edit
3

answered 2019-12-02 12:27:51 +0200

Spark gravatar image

updated 2019-12-02 12:29:20 +0200

The official FAQ on https://jolla.com/sailfishx/ states:

'8. Can I move my Sailfish X from my old Xperia to a new device or do I need to purchase a new license?

You will need to buy the Sailfish X software license per each device you use. Sailfish X software license is dedicated to one device and it can’t be transferred to another device.

If your device gets broken or is stolen and you want to transfer your license to another similar device, please connect with our customer care thru Zendesk and we’re happy to help you out.

'9. If I buy a used Xperia device with Sailfish X already installed, can I use it with my own Jolla Account?

You can use the device with Sailfish OS, but without the commercial content requiring a license. If you want to have the full experience you need to purchase a new license.

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Honestly, I already read that, but I just could not believe that they would actually require 2x licenses for one and the same device (FAQ-Nr. 9). But alright, that's the way it is.

Volker_S ( 2019-12-02 13:27:55 +0200 )edit
4

@Volker_S: I would say contact Zendesk for an individual solution.

European law says licenses can be sold. imho FAQ 8 and 9 do not cover this one case: License is activated under the old owner's Jolla account. Then the device with the license is sold. By Jolla rules it is not forbidden to the new owner to keep going with the old account and the old license (which would contradict the law).

Spark ( 2019-12-02 16:07:23 +0200 )edit
1

@Spark: Yes, but this is not a good situation either - especially not if the previous owner wants to keep his account. The only option would be to transfer the license to the new owner. Could also be for a small fee from Jolla. Everything else is a bad conclusion in my opinion.

Volker_S ( 2019-12-02 16:24:38 +0200 )edit

IIRC you have to contact Zendesk to transfer the license. It was asked some months ago.

Giacomo Di Giacomo ( 2019-12-02 18:35:11 +0200 )edit

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Asked: 2019-12-02 11:34:01 +0200

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Last updated: Dec 03 '19