How to unlock permanently device lock (know my security code!) [answered]

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How to unlock permanently device lock (know my security code!) [answered]

asked 2020-05-15 22:35:48 +0200

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updated 2020-05-15 22:35:48 +0200

FranktheTank
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Hello community, my little son plays with my Jolla 1(SOS 3.3) and know my phone is turned into permanently device lock! So, i know my security code but i am not able to unkock it again... Need some help for the way to unlock it without loosing datas (means: no factory reset) It would be great if there is a reason for it!

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Spam Hunter
close date 2020-05-16 04:09:41.283277

Comments

If you know your security code and you followed the help in the link provided by coderus and the device is locked, what hope is there from the community?, you know your code but it doesn't work, we don't know your code, you cannot dig the code out of the device, nor can we.

There are no tricks anyone can present to you here, except to say, send the device to Jolla care in Finland, they will reflash it, this means all data is gone and you pay for the privilege of getting your device back working, minus your data.

As per the link given to you;

6. Permanently locked devices
If your Jolla device is asking you for a security code you don't remember, or for a code you don't 
remember configuring with your device, only qualified Jolla service can unlock the phone. This is done 
on the cost of the phone owner, as this is not deemed as a Warranty repair. No data is salvageable 
from a device locked with a code.

Read chapters 1 and 2 in the Recovery Mode article and do as instructed in them. 

Jolla Phone (Jolla 1)
NOTE: This method does not, unfortunately, work anymore with Sailfish 3.

So, it looks like you have to send it back to care.

Spam Hunter ( 2020-05-16 04:07:13 +0200 )edit

If you know your security code and you followed the help in the link provided by coderus and the device is locked, what hope is there from the community?, you know your code but it doesn't work, we don't know your code, you cannot dig the code out of the device, nor can we.
There are no tricks anyone can present to you here, except to say, send the device to Jolla care in Finland, they will reflash it, this means all data is gone and you pay for the privilege of getting your device back working, minus your data.
As per the link given to you;
6. Permanently locked devices If your Jolla device is asking you for a security code you don't remember, or for a code you don't remember configuring with your device, only qualified Jolla service can unlock the phone. This is done on the cost of the phone owner, as this is not deemed as a Warranty repair. No data is salvageable from a device locked with a code. Read chapters 1 and 2 in the Recovery Mode article and do as instructed in them. Jolla Phone (Jolla 1) NOTE: This method does not, unfortunately, work anymore with Sailfish 3.
So, it looks like you have to send it back to care.
Spam Hunter ( 2020-05-16 04:07:13 +0200 )edit