SailfishX license disappeared

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SailfishX license disappeared

asked 2020-07-05 15:53:39 +0200

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updated 2020-07-07 14:31:15 +0200

nicholas1208
11 ●1 ●2 ●6

 After factory reset my Xperia10,use same Jolla Account,I can't find android support,microsoft exchange and predictive input on Jolla store.
I've already tried method from forum.I've reboot device many times,even reinstall Sailfish X via PC.And I'm sure I sign in the right account which I bought the license,I only have one Xperia device so I can't transfer the license. But still I can't find 3 apps in Jolla Store in category 'Jolla'.

Why my license disappeared and What should I do to restore my SailfishX license?

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1

Is the Jolla account set up under the accounts?

Bellini ( 2020-07-05 16:04:57 +0200 )edit

Yes,already set up my Jolla account which I've bought the license.

nicholas1208 ( 2020-07-05 16:08:21 +0200 )edit

Is the Jolla account set up under the accounts?
Bellini ( 2020-07-05 16:04:57 +0200 )edit
Yes,already set up my Jolla account which I've bought the license.
nicholas1208 ( 2020-07-05 16:08:21 +0200 )edit

Answer 1

1

answered 2020-07-05 19:22:16 +0200

Sakke

1933 ●27 ●51 ●52

You could also try to log out and log in using your Jolla account that you've bought the license on or might even want to reset / re-flash again. If it still doesn't help, I would recommend you to contact Jolla since your issue is license related.

You can submit a request here https://jolla.zendesk.com/hc/en-us/requests/new

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Answer 2

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answered 2020-07-07 12:55:19 +0200

nicholas1208
11 ●1 ●2 ●6

I've reset my phone several times,even refresh it,useless😭

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@nicholas1208, By resetting, do you mean that you only factory reset the phone? Try to re-flash the Sailfish image from shop.jolla.com to your device. You can also provide your IMEI to Jolla and let them check if the license is alright and it's bounded correctly.

Make sure that you really communicate and work the information for the Jolla customer support. Be explicit and coherent on what you've done and tried already and tell them that their suggestions didn't do the trick and you suspect there's bigger issue with your license.

Please also use comments or edit your first post instead of having multiple new answers that don't actually answer to the question.

Sakke ( 2020-07-07 15:05:27 +0200 )edit

Answer 3

1

answered 2020-07-07 13:51:59 +0200

wakey
46 ●1 ●2 ●7

I would keep beeing persistent with the Jolla Support, this looks very much like a case where they are obliged to handle your problem, since you paid for the license.

How long did you have your phone running after your flash attempts? For me it took several hours for the android support and the other stuff to appear in the Jolla Store after i bought the licence. Might be the case here too.

Which brings me to another question, where could one log-in to check on the status of ones licence? Only in sfos itself, or is it also visible somewhere here or on another website?

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Thank you for ur answer.

I've already wait 10 hours after last factory reset,the android support still disappear.

The licence can find in https://shop.jolla.com/purchases/

nicholas1208 ( 2020-07-07 14:21:40 +0200 )edit

Only thing i can think of that could have gone wrong then is, that sfos maybe mistakes your device for another one then, as the licence is bound to the device you activated it from?

Take a look here: https://together.jolla.com/question/228924/why-dont-sailfish-support-the-license-transfer-of-the-os-to-a-new-device/

wakey ( 2020-07-07 14:30:24 +0200 )edit

SailfishX license disappeared

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