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worn out screen surface [answered]

asked 2014-02-09 21:27:09 +0300

Eismann gravatar image

I have been using my phone with the original screen protector until 2 days ago. After some hours using the phone without the protector I realized that the top of the screen was like worn out, the fingerprints are more visible in that zone and the finger does not slide as well as in the "regular" zones. Now it has spreaded to the right, covering the top right of the screen (about 25% of the screen).

Does the screen have an oleophobic coating and is it gone in that zone? Does it have any relation with the use of the protector? Anyone with this problem?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Eismann
close date 2014-03-08 15:49:49.912516


I have exactly the same issue, only that on my phone that "worn out zone" is on left side, and is not spreading. I didn't use any kind of screen protector.

Kreso ( 2014-02-09 23:13:14 +0300 )edit

Well, the zone is bigger than the first time I saw it but it is stabilized for now. Not spreading anymore. And maybe the screen protector has nothing to do with it and it just prevented that I could see it until now.

Eismann ( 2014-02-09 23:29:20 +0300 )edit

so does Jolla recommend retaining the original screen protector or is it just a packaging film that is expected to be peeled off before first use?

User ( 2014-02-10 01:32:35 +0300 )edit

As long as I know there is no recommendation by Jolla either in favor or against keeping the original protector. I would say it is expected to be removed but there are people that have kept it until they buy a proper protector. Anyway, as Kreso said, he has not used the protector and has the same problem so probably it has nothing to do with the protector.

Eismann ( 2014-02-10 21:44:09 +0300 )edit

I have the same problem with my Jolla, on its left side, as Kreso. If the phone is cleaned from fingerprints with a soft tissue, the surface is clean and seems homogenous. But if one swipes over the affected area, the difference can be seen: here it looks smeary, unaffected areas are mostly clean ( very litte smear visible). The differnce can also be seen when breahting upon the screen, it's not homogenous, the affected area can be seen. I did not use any cleaning supplies except a wet tissue..

kauris ( 2014-02-27 21:33:53 +0300 )edit

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answered 2014-03-08 15:49:04 +0300

Eismann gravatar image

I contacted with care and sent the phone for repairing. After a week I have the phone back and the screen repaired. I guess the change it for a new one.

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answered 2014-02-09 21:50:41 +0300

idiallo gravatar image

Using the phone without the protector from the start, no such problem. Maybe you've got some leftover deposit from the protector that you can wipe out with tissue + alcool ?

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I thought it could be that, but the thing is that the area is getting bigger. If it was some leftovers from the protector the zone should be smaller with the time.

Eismann ( 2014-02-09 21:56:46 +0300 )edit

Well, I'm no expert on the subject, but the deposit layer (if it's there) could gather dust over time. Did you try an alcohol-wipe ?

idiallo ( 2014-02-09 22:26:04 +0300 )edit

I have cleaned it with alcohol as you have suggested. With the sufrace wet the difference between the two zones is more visible. Once dry the surface looks good but eventually the worn out zone reappears.

Eismann ( 2014-02-09 23:11:38 +0300 )edit

That's strange. It indeed sounds like your screen oleophobic coating is damaged. That kind of thing should not happen unless you use strong cleaners or a protector with glue. Have you cleaned the screen at some point, before noticing the "worn zone" ?

idiallo ( 2014-02-09 23:41:33 +0300 )edit

Hi, please use a warm and wet tissue with soap to clean your screen, never use alcool, it's too strong for screen surface and paintings around your phone.

damourti ( 2014-02-10 14:14:10 +0300 )edit

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Asked: 2014-02-09 21:27:09 +0300

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Last updated: Mar 08 '14