What is important to Jolla. Everyone matters. [answered]
The last year has been the most difficult yet rewarding in our lives. Ooh my, what a journey in getting a product created, funded, planned, ultimately launched and sold. Everyone, from the original Maemo/Meego community of serious open source developers, to those who have found in Jolla a promise of an open and independent future, gave us the strength in ourselves to perform miracles and do the impossible. Which we did, together. We could not have done it without you.
Two and a half years ago in our little boat we had a values workshop with a dozen eager sailors. Nearly a year ago, with four dozen more, we renewed our values. There was always a question: are the values what we aspire to, or what we think we are? The answer was clear: our values are what is important to us.
We have come to realize these four words more deeply, how they apply to our lives, our company, our culture, our community, everyone.
A year ago, we lost our chipset provider, killing the product we had almost ready for market. The Jolla boat was rocked, but the nearly sixty souls aboard were ready to do whatever it takes to sail the tall seas amongst some of the biggest ships in the world. We built the boat again in the middle of the water. Talk about a committed crew...
We called some of our fans, supporters and friends to Jolla Love Day in May 2013, showed our prototype and promised we would deliver the same year. Why? Because without coming out of the harbor already, we would not even get a chance to sail. The love we received that very day was unlike anything. What is love? Love is accepting others for who they are, without expectations. If everyone you meet comes to you as they are, you accept them and they accept you. Without the love we received that day, there would be no Jolla.
Our first job is to make sure those sailors have all they need to follow their passion: creating revolution for mobile users. Wow, what a gargantuan task to realize our collective vision! We organized ourselves and worked hard on two things: building a product and making sure we could afford to build it. We did it!
It is not every day that the first new device from a new manufacturer with a new operating system is sold to an excited group of people. We would have wanted to invite everyone, but instead had to invite only the first 400 ones. The very next day, we started working on the first software update. We knew that we could do better to serve all people that had shown their support to us. This is our passion.
We have received a lot of feedback. We take it. We plan it. We code it. As fast as time allows, we consistently deliver through each update. Our mission is to keep improving our OS to make it yours. This is transparency.
We started with a promise: to be open, independent, unlike the others for a reason: to provide choice for you, the consumers, an inclusive community, a movement that will change the world. We always work to communicate what is going on, we could do better. Opening up the roadmap of features takes a while: when making monthly releases it is a huge push to get the right stuff planned, staffed, developed, documented, tested, debugged, tested again, and released. Invariably some features get pushed into the next release, re-planning is a part of software development. We don't want to promise what we cannot deliver.
The biggest thing I learned about transparency, respect, passion and love are that they go both ways. We have received a lot, we need to give back a lot. We need to keep delivering for those who believed in us and supported us by buying a Jolla phone, we need to keep communicating. We have a deep respect for our community worldwide, we feel the love and passion from you every day.
We are listening. We do care. We are doing everything we can to continue to deliver, tell our plans, and give you back the passion and love that you continue to give us, to deliver on the promise of an unlike future. Without your support, we would not be here. Respect.
Transparency, respect, passion, peace and of course, love <3
Marc, your humble cruise director
I would be delighted if you also share your views, and would welcome any questions <3
Marc ( 2014-06-11 12:18:48 +0300 )editI just want say thank you to all you sailors on this boat! You're doing a great job so far.
SagaciousT ( 2014-06-11 12:22:11 +0300 )editKeep up the good work and make jolla 2 (the phone) even greater. And please don't fuck it up. :P Going back to another phone OS will feel like going to the past.
As for the haters, naggers and all the energy sucking people around turkish people have a saying: It ürür, kervan yürür.
Keep it on.
ApB ( 2014-06-11 12:23:38 +0300 )editHey Sailors! Please WIRE THE FM CHIP for the next model.
t0mps0 ( 2014-06-11 12:26:17 +0300 )editYou're giving us the feeling to be part of this awesome movement, that's the passion that is so special about this community <3
scharelc ( 2014-06-11 12:26:40 +0300 )editJolla guys are the humblest people I know. Respect and Love for all of you <3
Saqib Iqbal ( 2014-06-11 12:29:12 +0300 )editMaybe would have been better to keep the "beta" tag for some time. A lot of people here are ok with this and are ready to report bugs and make reports. But people who just want their phone to work would say that the os and phone are shit and wouldn't try it even in the future. Better have such people get the phone in some months.
andreibechet ( 2014-06-11 12:32:19 +0300 )editThere was and is no tech-company that does a better Job in not raising expectations too high to fullfill them. Honesty, healthy growth and humbleness in front of an ultra complex task is what i expect from you, not more, not less. And you/we are doing great so far!
mosen ( 2014-06-11 12:34:43 +0300 )editNever been disappointed so far ! And things keep improving in all directions (comms, openness, transparency and OS). We tease you, we push you, we are sometimes rude and impatient but we love you :)
pat_o ( 2014-06-11 12:36:52 +0300 )editI think the journey so far has been really nice. There are lots of things about Sailfish, big and small, that are not there yet, but they're on their way, and I have patience and trust. Keep on sailing!
nthn ( 2014-06-11 12:38:04 +0300 )editI'm proud to sail in this sea
Francesco ( 2014-06-11 12:42:32 +0300 )editHi there Marc & Co,
Actually when I first became aware fo Jolla I wanted to support c.q. invest in the company because I strongly believed in the goals (not to mention the road to get there). As a private individual the best opportunity to do so was to be one of the "First One".
Although my expectations probably were (much) too high I must say that I am more than satisfied with the result. I love the community and openness aspects and the way it all is developing. Being a busy professional myself I have limited means/time of giving back through "Together" yet I still try...
Sure there is also criticism but given the circumstances and history I can understand the difficulties facing Jolla. So I choose continue my support and try to be constructive. For Jolla I think it is very important to keep looking around to see what is happening in the mobile world. The environment and boundary conditions are changing at a breakneck speed. So be alert.
It seems Jolla is indeed quite responsive and transparent towards their users. Keep this up and maybe also fine tune your "expectation management" (it is improving). You have I think an on average very sympathetic user(s) and supporting community willing to be more than just that. Good vibes and love may not be enough though,.. alhough given everything else it may make the difference.
So,...
rock on!
JayBeRayBearGun ( 2014-06-11 13:06:48 +0300 )editThanks everyone, you and all of the wonderful community are why we are here!
Marc ( 2014-06-11 13:24:48 +0300 )editOh wait! "A year ago, we lost our chipset provider, killing the product we had almost ready for market." This was all news to me....so you lost how many months of work with this?
t0mps0 ( 2014-06-11 14:07:41 +0300 )edit@t0mps0 AFAIK they lost the chipset supplier in March 2013. And TBH i think that was a "blessing" in a way. (Someone correct me if i am wrong) We wouldn't have ended with such an up to date stack (ie wayland etc)
ApB ( 2014-06-11 14:12:38 +0300 )editHi sailors! Thank you each and everyone for making this phone and sailfish os. With the latest update 'Saapunki' phone feels fkuid and classy. With modern HWin 'Jolla-2015'-model, you have excellent chance to grow as big as you wish. Sailfish is really making it possible. Keep up the good work, and you will have our continous support.
targon ( 2014-06-11 14:15:49 +0300 )editThank you, Jolla ! Thank you, Marc !
You should use our powerful community much more. Even some of us are not developers, we can test and provide feedback. Many of Jolla users are in IT and/or Linux lovers. Use us.
tvicol ( 2014-06-11 14:20:59 +0300 )editWe believe you and believe in you! Please keep concentrating on the product, and the revenue will come. Please keep giving us the feeling that you respect us more than money, and we will give back. Rather stay small than diverge from your passionate community, and the community will grow. Please keep listening to us, and we will speak nicely to you and about you. I wish I could give you all a beer.
Nilux ( 2014-06-11 14:21:24 +0300 )editits a honnor to sail i'm proud of it ... just keep on ...
i was a nokia n900 user and found now a great phone with a lot off capabilities
for now, great job, last update amazing
mvdm ( 2014-06-11 14:54:12 +0300 )editI have great faith in the future of Jolla, your values, and how you work. You don't need to be big to be great, this is a fact definitely proven by you. If you continue the success story of Jolla, that means Jolla will grow and become bigger. That I see as a positive development too, to a certain degree. But after any company reaches a certain size, my trust in it will gradually diminish. Market leaders will always start to strive for monopoly, always with partly questionable methods. Bigger companies will become mostly about numbers and marketing and hardly about their products and their customers anymore. Combined with expectations, that is my biggest worry about the future of Jolla (still a few years from now though), that they will become another Google/Apple/Nokia etc. To me as a consumer, choice is the key, and not being forced to buy into an ecosystem where everything I use is controlled by a single large entity. Jolla, I love you. Cocreate! Please never become a sell-out!
bennypr0fane ( 2014-06-11 14:58:06 +0300 )edityou do a fantastic job. The improvements over the last few updates are astonishing. To me the Jolla phone is a great tool, intuitive and also fun to use. After 5 months with Jolla, iOS and Android feel awkward and unintuitive. Jolla is a real alternative. Keep up the good work.
jfroejk ( 2014-06-11 15:00:49 +0300 )editI put the Jolla sticker on the back of my phone so it'll be more easily recognized as being NOT another android. I explain to friends and anyone who will listen why there is a benefit simply to the fact that my phone is neither powered by A nor by G and how I am one of the lucky few who can use a smartphone while remaining a free person. The next will be simple demonstrations of how my device is also more powerful than what everyone is used to nowadways. :-D
bennypr0fane ( 2014-06-11 15:08:48 +0300 )editCouldn't be said better!
molan ( 2014-06-11 15:09:58 +0300 )editThanks a lot for excellent work, ideas and enthusiasm.
Peter S. ( 2014-06-11 15:10:34 +0300 )editWell said, Marc. Quite honest and sincere story... heart touching, too.
I hope that Jolla sailors and Jolla fans would forgive me for saying that in some aspects Jolla is not your "all-around-daily-phone" yet, BUT it is getting there, increasing the speed month by month. I absolutely love frequent Sailfish SW updates!!! First of all, it gives you this good feeling "They are working on improving it every day! They didn't just get my money to abandon me after the sale took place!". Second, it brings a lot new features and improvements regularly and frequently. Third, being an ex-Maemo guy, I really know HOW hard is that to make monthly SW updates to your product. Very well done, Jolla. I also love the openness of Jolla: both Sailfish SW openness and Jolla community openness. This is something what Nokia had pioneered when it was making N770, N800, N810, N900 - with some pitfalls, yes, but at leastthey started to work together with the community. Now Jolla does it better, than Nokia did back then.
Keep up the good work! I really hope to see more Sailfish devices (not necessarily phones) in the future, produced by Jolla and others. And I am very proud to know many Jolla sailors as my ex-colleagues and some as my personal friends, too.
Good luck and may the Force be with you :-)
k79 ( 2014-06-11 15:23:27 +0300 )editI am a bit overwhelmed everyone, I didn't expect so much love and support so quickly. Thank you on behalf of all of the dear sailors and community. We are rowing hard for you!
Marc ( 2014-06-11 15:47:04 +0300 )editKeep up the good work marc!
kenhkngai ( 2014-06-11 15:53:17 +0300 )editIt really is an amazing story, and I sincerely hope you will be able to keep your nose above the waterline to make it really big. It is not easy, because competition is equipped with huge resources and in the end for most users it only matters what they can do with their device.
But in this agile world I suppose you can be expected to provide three statuses for requested features:
planned for next update
planned for later release
not planned in foreseeable future = "Rejected"
That would be a great start to reduce ambiguity and frustration caused by "we are thinking about it" type of answers. Ultimately you would publish backlog of all teams and that would make it clearer for everyone how soon something can be expected. And then everything can be replanned, like always ;-)
Vesa ( 2014-06-11 16:26:16 +0300 )editBrilliant writing!
I do think that behind marketing and stuff, people at Jolla are really passionate about what they're doing and this shines through and reaches the community.
The moment when I realized that was in the last meetup happened in Rome. 10 minutes before the meeting started, while we were chatting with Stefano, Nicolò (my community fellow) raised an issue he had with his Jolla. The reaction of Stefano was so simply and the same time delightful: he immediately picked up the device, opened the terminal and started to play with the terminal looking for a solution. Like he had no meeting in the following hours, like it was the first time he saw a Jolla.
No Google, no silly The Verge reviews - having these guys so glad to work on this product is everything we need. Keep sailing.
fravaccaro ( 2014-06-11 16:27:15 +0300 )editHello Marc, from the first day I heard about the birth of Jolla, as admin of an Italian Maemo Community, I have chosen to support you as much as possible, so I created the Jolla Community Italy. The path you have undertaken is not easy, and sometimes I wonder what happened to the projects of the "Real" Other Halves. But, thinking about your past in Nokia, I say that today no one can tell you, after two and a half years 'guys, thanks for everything, but we decided to change our business plan!' because ... today is up to you, your business plan! :) I'm sure this is just the beginning.
Nicolò ( 2014-06-11 16:37:49 +0300 )edit