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I want to reset my Jolla, but forgot my Security code [answered]

asked 2014-06-25 17:14:05 +0200

JambulaniDE gravatar image

Please Help.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by molan
close date 2016-05-14 10:36:59.032580

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answered 2014-06-25 17:26:43 +0200

chemist gravatar image

updated 2014-06-26 11:25:23 +0200

rainisto gravatar image

Your security code is 5-10 digits, trial and error. If you cannot remember you have to send it in to have it reset, contact care at jolla.com for that.

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Isn´t there a way to get into the System to see the Code ?

JambulaniDE ( 2014-06-25 17:45:45 +0200 )edit

Nope, that is the idea of a lock-code, not even Jolla can get your data out of there, but what they can do is reflash with a factory image which has no code set.

chemist ( 2014-06-25 17:48:35 +0200 )edit

And how long would it take to get my Jolla back ?

JambulaniDE ( 2014-06-25 17:49:26 +0200 )edit

3 days FedEx each way - so if you are lucky you have it back in one week, I would try to figure it out before considering sending it in, as said 5+ digits...

chemist ( 2014-06-25 17:58:12 +0200 )edit

Sure, but i dont know how much digits i used, so it could be every code. I dont even remeber that i set a code

JambulaniDE ( 2014-06-25 18:02:19 +0200 )edit

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Asked: 2014-06-25 17:14:05 +0200

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Last updated: Jun 26 '14