All app data lost

asked 2014-10-06 12:11:46 +0200

Whippler gravatar image

updated 2014-11-26 11:02:00 +0200

eric gravatar image

My jolla just lost all app data, contacts gone, synced back from google tough. Some accounts (jolla / facebook) need to be reconfigured. Browser lost history and bookmarks. Game highscore data gone. Mitäkuuluu lost all conversations and contacts. Notes are gone from Note app.

favourite ambiances gone, along with all user created ambiances.

after loging back to jolla account, it wanted to instal keira black ambiance, eventough i have it installed already. Wonder what happened, wasnt doing anything with the phone.

edit: data wasnt lost all at once. in the morning i didnt have flapph scored anymore. but i still has sms messages few hours after. but now they are lost too

Opened a case on zendesk.

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Comments

1

Sounds like your /home/nemo/ directory got deleted (or moved, hopefully) somehow (as every setting is kept there).

nthn ( 2014-10-06 12:14:09 +0200 )edit
1

user data is still there, documents, pictures etc. its just that app data is gone. also google accounts didn't need re configuring. Android app data is intact. Also quick toggles in settings are intact

Whippler ( 2014-10-06 12:21:15 +0200 )edit

Huh, weird. No idea what could have happened then.

nthn ( 2014-10-06 15:27:09 +0200 )edit

Only thing i can come up is that somehow app databases were lost. Maybe corrupted for some reason? Or someone shell shocked my phone and dropped all databases?

Whippler ( 2014-10-06 15:35:52 +0200 )edit