My Jolla is slowly dying!!! [answered]

asked 2014-11-10 23:28:33 +0200

FishesWillLaugh

31 ●1 ●3 ●5

updated 2014-11-26 14:37:47 +0200

jiit

2678 ●32 ●58 ●59

admin

Hello,

Sorry to be over-dramatic, but this last week or so, things have been going drastically wrong with my baby.

It started with the camera not taking photos, it would load up fine, but then 'click', and nothing. Either the onscreen button or the side volume rocker button.

Then all my text messages and photos seemingly disappeared! This is quite a serious thing that affects my work, so I started to think the problem could be low memory, even though it was showing I had 4GB spare (I have had problems when the phone gets too full before, though nothing like this), so I moved all my photos and videos to my PC.

My text messages came back, but since then I've been having severe connection problems, where the phone seems to work fine for a while, and then after a bit the wi-fi notification starts flashing an '!' and when I go to wi-fi settings, it tells me "Networking is not available. Please restart device". I restart, and it might be OK for a while, might just happen all over again. For a year or so now I've had the whole thing of having to turn on my Jolla three or four times before it will get past the logo screen, and does the flashing red light of death thing.

And another thing is Android apps now can't seem to be uninstalled. I delete them from the homescreen, the 5 second warning comes up, but the logos don't disappear! When I try to go to the Apptoide Appstore, that just crashes almost straight away. Android Whatsapp doesn't work at all anymore either, though Viber and Messenger still seem fine.

Recent Android apps I've downloaded from Aptoide include BBC iPlayer (and the BBC Media Player that is needed to make that work, from 'unofficial' Apptoide mini-store), Netflix, Spotify and Google Earth. Could any of these be the culprit, or any of the recent updates I may have done from Apptoide store?

What's going on with my usually reliable baby, does anyone know? Shall I just do a system reset?

Thanks for your help!

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-11-11 10:15:23.505954

7

answered 2014-11-10 23:40:55 +0200

Alex

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It seems that you are experiencing this bug: https://together.jolla.com/question/30822/root-and-home-disks-full-and-causing-various-problems/ - your Jolla is running out of Metadata storage, this is a really nasty btrfs bug.

Head over to the linked thread and let run the balancing command after you carfully read the thread. :)

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Thanks Alex, having read the thread, that does sound like the problem. I did fill up my internal memory with lots of photos and videos a couple of months ago, moved them to my PC, but it seems like the phone doesn't like it when it gets too full, even if afterwards you delete to free up space. Also, it seems like Android apps with big files are causing lots of memory problems, with files not deleting themselves even after you delete the apps. I will have a look at the solution you posted, but it looks quite advanced for me.

FishesWillLaugh ( 2014-11-11 00:09:22 +0200 )edit

@FishesWillLaugh It's not difficult: You just have to enable developer mode, open the terminal and execute the command (as root) . :) You just have to be sure about the possible risks (but to me never happend something bad while running this command - 'knocking on wood').

Alex ( 2014-11-11 00:13:44 +0200 )edit

1

Great, thanks Alex, will be brave and let you know how I get on!

FishesWillLaugh ( 2014-11-11 00:15:04 +0200 )edit

Annoyingly though, I now can't turn on developer mode! I click into it in Settings, and it just has the white line scrolling forever. Any ideas?

FishesWillLaugh ( 2014-11-11 12:45:28 +0200 )edit

@FishesWillLaugh: About turning developer mode on: you need a) Internet connection b) working Jolla account on your phone (check that you can install apps from Jolla Store). If the progress indicator keeps running and never completes, restart your phone and try again. Enabling the developer mode implies that some packages are downloaded and installed - some disk space is required.

jovirkku ( 2014-11-11 13:49:55 +0200 )edit

0

answered 2014-11-10 23:49:22 +0200

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2014-11-10 23:49:22 +0200

shellkr
305 ●8 ●13 ●19

It is a bit difficult to just guess (without seeing) even though you did a good job telling about your issues. It could be a multitude of things. The easiest way would probably be to try a factory reset. That might not solve your problem though and you would need to set up everything again.

The best way and how I would start is by look up your logs. If you have 'developer mode' turned on you could open the terminal and then use 'dmesg' to watch for hardware errors or 'jounalctl' for system wide errors.

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I am very sure that his Jolla is running out of metadata space (see my answer). :) So if you would factory reset your phone now this could lead to a fully broken Jolla...

Alex ( 2014-11-10 23:59:27 +0200 )edit

Thanks both :)

FishesWillLaugh ( 2014-11-11 00:09:34 +0200 )edit

My Jolla is slowly dying!!! [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-11-11 10:15:23.505954

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My Jolla is slowly dying!!! [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by eric close date 2014-11-11 10:15:23.505954

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-11-11 10:15:23.505954