[UX issue] Accidental activation of mobile network

asked 2015-01-22 02:19:12 +0200

Anna gravatar image

updated 2015-01-22 13:42:00 +0200

chemist gravatar image

So, I just lost cash because I had my prepaid SIM card inside my jolla. But what happened? Apparently, although I never moved away from home with it, my jolla got disconnected from my WLAN-Network. So if the device can't see my network anymore, I usually try to turn off and on WLAN in the shortcut menu under settings. When you do this and the device can't find your network (WLAN issues are nothing unusual with Sailfish, as far as I can remember), the screen with the networks and the two choices of connection options (mobile network, WLAN) show up. Now if your fingers are fast, it happens that you accidentally activate the mobile network when you only want to turn off and on the WLAN under the settings menu. It's coming so quick that you will actually not notice what you just did unless you're very concious about this blink of an eye "incident".

I think it would be more than wise to place the two options somewhere else... Inside the pulley menu, at the bottom of the screen, swipe in from left and right for each option.

Now this was like 20 Euro wasted now. This is something we should really consider to have it changed.

Thank you for your time reading this.

PS: Let me know if something is not clear so that I can rephrase it.

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Comments

  • remove the mobile network from your favorites - so , you can't activate it accidentally any longer
  • install some wlan switch app e.g. from harbour and add it to the pulley menu
rudi ( 2015-01-22 09:29:58 +0200 )edit
1

@rudi: I think they were talking about the connection popup, which lets you accidentally activate network connections very easily.

Here's a request for an option to disable the popup: https://together.jolla.com/question/53124/option-to-disable-the-select-internet-connection-popup/

nthn ( 2015-01-22 12:18:47 +0200 )edit

Even if you don't notice the popup because it appears at the same time than your click, you will see:

  • A notification with the mobile data icon saying "connected"
  • That the mobile data switch has turned on (unless you have removed it from the favourites)
  • That the wifi switch that you wanted to hit before the popup appeared is still deactivated
  • The mobile data icon activated near the clock when you swipe away the Settings app

Thus, I don't understand how you didn't realized that you were using mobile data.

Sthocs ( 2015-01-22 15:28:47 +0200 )edit

@nthn Absolutely correct. :) @rudi That's not the solution ;) @Sthocs I just didn't concentrate on that. WLAN didn't even get back to work when I rebooted the device. Then I realized that my WLAN was still saved in the WLAN-menu but my jolla didn't find it anymore until i reregistered the network (SSID plus key). In the end it looks just like another WLAN bug. Anyway, something like this never happened to me before on any other device. Thus, this is a problem under given circumstances. I don't want to watch my devices and hold them back whenever they do something unexpected. I want it to be "smart" enough to make my life easier ;)

Anna ( 2015-01-23 05:44:17 +0200 )edit

sorry, so it's more something like that?
https://together.jolla.com/question/77725/feature-request-disable-mobile-data-option/

rudi ( 2015-01-23 23:15:26 +0200 )edit