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posted 2015-09-14 11:35:53 +0200

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:31 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8231)
Sep 14 10:03:31 Jolla calendardataservice[8232]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:31 Jolla lipstick[972]: [W] QQuickShaderEffectCommon::updateMaterial:428 - ShaderEffect: Property 'source' is not assigned a valid texture provider (QQuickItem*).
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:222 - call:   state: null   0   118d4d53e92840068fc1a1c07b27f1f7
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:240 - Ignoring call with null status
Sep 14 10:03:32 Jolla [928]: [W] TelepathyProvider::onHandlerInvalidated:263 - "VoiceCall W: void TelepathyProvider::onHandlerInvalidated(const QString&, const QString&): Handler invalidated: org.freedesktop.Telepathy.Error.Terminated: Release By User" 
Sep 14 10:03:32 Jolla [928]: [D] VoiceCallManager::setError:79 - "Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User" 
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 0
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   6
Sep 14 10:03:32 Jolla tart[1215]: [D] onError:340 - VoiceCallManager::onError  Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User 
Sep 14 10:03:32 Jolla lipstick[972]: [109B blob data]
Sep 14 10:03:32 Jolla kernel: 11192 0
Sep 14 10:03:32 Jolla kernel: 1123f 0
Sep 14 10:03:32 Jolla kernel: 11278 0
Sep 14 10:03:32 Jolla kernel: 11276 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1127a 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1003c 0
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][Before] raw=1023, status=1, far=362, near=861
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][After] far=500, near=861, from=500, to=65535
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=197, status=0, far=500, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=447, near=861, from=196, to=861
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=94, status=0, far=447, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=362, near=861, from=0, to=861
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4102(4070),A=0595,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4085(4070),A=0544,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 301 mOhm, I1:319435uA I2:544869uA V1:4148880uV V2:4080984uV
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4104(4070),A=0605,T=337,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 5 mOhm, I1:544869uA I2:658323uA V1:4090641uV V2:4090056uV
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

What does

"Credentials check FAILED! error == 5

mean?

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:31 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8231)
Sep 14 10:03:31 Jolla calendardataservice[8232]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:31 Jolla lipstick[972]: [W] QQuickShaderEffectCommon::updateMaterial:428 - ShaderEffect: Property 'source' is not assigned a valid texture provider (QQuickItem*).
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:222 - call:   state: null   0   118d4d53e92840068fc1a1c07b27f1f7
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:240 - Ignoring call with null status
Sep 14 10:03:32 Jolla [928]: [W] TelepathyProvider::onHandlerInvalidated:263 - "VoiceCall W: void TelepathyProvider::onHandlerInvalidated(const QString&, const QString&): Handler invalidated: org.freedesktop.Telepathy.Error.Terminated: Release By User" 
Sep 14 10:03:32 Jolla [928]: [D] VoiceCallManager::setError:79 - "Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User" 
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 0
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   6
Sep 14 10:03:32 Jolla tart[1215]: [D] onError:340 - VoiceCallManager::onError  Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User 
Sep 14 10:03:32 Jolla lipstick[972]: [109B blob data]
Sep 14 10:03:32 Jolla kernel: 11192 0
Sep 14 10:03:32 Jolla kernel: 1123f 0
Sep 14 10:03:32 Jolla kernel: 11278 0
Sep 14 10:03:32 Jolla kernel: 11276 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1127a 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1003c 0
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][Before] raw=1023, status=1, far=362, near=861
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][After] far=500, near=861, from=500, to=65535
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=197, status=0, far=500, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=447, near=861, from=196, to=861
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=94, status=0, far=447, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=362, near=861, from=0, to=861
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4102(4070),A=0595,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4085(4070),A=0544,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 301 mOhm, I1:319435uA I2:544869uA V1:4148880uV V2:4080984uV
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4104(4070),A=0605,T=337,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 5 mOhm, I1:544869uA I2:658323uA V1:4090641uV V2:4090056uV
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

What does

"Credentials check FAILED! error == 5

mean?

We have not activated any restrictions for mobile devices. I already read some threads where someone has activated PIN or lock device after 8 false attempts.

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:31 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8231)
Sep 14 10:03:31 Jolla calendardataservice[8232]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:31 Jolla lipstick[972]: [W] QQuickShaderEffectCommon::updateMaterial:428 - ShaderEffect: Property 'source' is not assigned a valid texture provider (QQuickItem*).
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:222 - call:   state: null   0   118d4d53e92840068fc1a1c07b27f1f7
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:240 - Ignoring call with null status
Sep 14 10:03:32 Jolla [928]: [W] TelepathyProvider::onHandlerInvalidated:263 - "VoiceCall W: void TelepathyProvider::onHandlerInvalidated(const QString&, const QString&): Handler invalidated: org.freedesktop.Telepathy.Error.Terminated: Release By User" 
Sep 14 10:03:32 Jolla [928]: [D] VoiceCallManager::setError:79 - "Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User" 
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 0
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   6
Sep 14 10:03:32 Jolla tart[1215]: [D] onError:340 - VoiceCallManager::onError  Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User 
Sep 14 10:03:32 Jolla lipstick[972]: [109B blob data]
Sep 14 10:03:32 Jolla kernel: 11192 0
Sep 14 10:03:32 Jolla kernel: 1123f 0
Sep 14 10:03:32 Jolla kernel: 11278 0
Sep 14 10:03:32 Jolla kernel: 11276 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1127a 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1003c 0
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][Before] raw=1023, status=1, far=362, near=861
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][After] far=500, near=861, from=500, to=65535
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=197, status=0, far=500, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=447, near=861, from=196, to=861
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=94, status=0, far=447, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=362, near=861, from=0, to=861
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4102(4070),A=0595,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4085(4070),A=0544,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 301 mOhm, I1:319435uA I2:544869uA V1:4148880uV V2:4080984uV
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4104(4070),A=0605,T=337,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 5 mOhm, I1:544869uA I2:658323uA V1:4090641uV V2:4090056uV
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

What does

"Credentials check FAILED! error == 5

mean?

We do not have not activated any restrictions for mobile devices. I already read some threads where someone has activated PIN or lock device after 8 false attempts.attempts nad then it worked. Not applicable here

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:31 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8231)
Sep 14 10:03:31 Jolla calendardataservice[8232]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:31 Jolla lipstick[972]: [W] QQuickShaderEffectCommon::updateMaterial:428 - ShaderEffect: Property 'source' is not assigned a valid texture provider (QQuickItem*).
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:222 - call:   state: null   0   118d4d53e92840068fc1a1c07b27f1f7
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:240 - Ignoring call with null status
Sep 14 10:03:32 Jolla [928]: [W] TelepathyProvider::onHandlerInvalidated:263 - "VoiceCall W: void TelepathyProvider::onHandlerInvalidated(const QString&, const QString&): Handler invalidated: org.freedesktop.Telepathy.Error.Terminated: Release By User" 
Sep 14 10:03:32 Jolla [928]: [D] VoiceCallManager::setError:79 - "Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User" 
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 0
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   6
Sep 14 10:03:32 Jolla tart[1215]: [D] onError:340 - VoiceCallManager::onError  Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User 
Sep 14 10:03:32 Jolla lipstick[972]: [109B blob data]
Sep 14 10:03:32 Jolla kernel: 11192 0
Sep 14 10:03:32 Jolla kernel: 1123f 0
Sep 14 10:03:32 Jolla kernel: 11278 0
Sep 14 10:03:32 Jolla kernel: 11276 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1127a 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1003c 0
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][Before] raw=1023, status=1, far=362, near=861
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][After] far=500, near=861, from=500, to=65535
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=197, status=0, far=500, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=447, near=861, from=196, to=861
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=94, status=0, far=447, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=362, near=861, from=0, to=861
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4102(4070),A=0595,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4085(4070),A=0544,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 301 mOhm, I1:319435uA I2:544869uA V1:4148880uV V2:4080984uV
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4104(4070),A=0605,T=337,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 5 mOhm, I1:544869uA I2:658323uA V1:4090641uV V2:4090056uV
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

What does

"Credentials check FAILED! error == 5

mean?

We do not have activated any restrictions for mobile devices. I already read some threads where someone has activated PIN or lock device after 8 false attempts nad then it worked. Not applicable here

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:31 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8231)
Sep 14 10:03:31 Jolla calendardataservice[8232]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:31 Jolla lipstick[972]: [W] QQuickShaderEffectCommon::updateMaterial:428 - ShaderEffect: Property 'source' is not assigned a valid texture provider (QQuickItem*).
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:222 - call:   state: null   0   118d4d53e92840068fc1a1c07b27f1f7
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:240 - Ignoring call with null status
Sep 14 10:03:32 Jolla [928]: [W] TelepathyProvider::onHandlerInvalidated:263 - "VoiceCall W: void TelepathyProvider::onHandlerInvalidated(const QString&, const QString&): Handler invalidated: org.freedesktop.Telepathy.Error.Terminated: Release By User" 
Sep 14 10:03:32 Jolla [928]: [D] VoiceCallManager::setError:79 - "Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User" 
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 0
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   6
Sep 14 10:03:32 Jolla tart[1215]: [D] onError:340 - VoiceCallManager::onError  Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User 
Sep 14 10:03:32 Jolla lipstick[972]: [109B blob data]
Sep 14 10:03:32 Jolla kernel: 11192 0
Sep 14 10:03:32 Jolla kernel: 1123f 0
Sep 14 10:03:32 Jolla kernel: 11278 0
Sep 14 10:03:32 Jolla kernel: 11276 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1127a 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1003c 0
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: wlan: [560:E :TL ]  ----> CRegion 0, hRSSI:NA, BMPS, Alpha 5
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][Before] raw=1023, status=1, far=362, near=861
Sep 14 10:03:36 Jolla kernel: [TSL277X_P][After] far=500, near=861, from=500, to=65535
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=197, status=0, far=500, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=447, near=861, from=196, to=861
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") "*CLEARED FOR SECURITY*") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][Before] raw=94, status=0, far=447, near=861
Sep 14 10:03:37 Jolla kernel: [TSL277X_P][After] far=362, near=861, from=0, to=861
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Discharging -> Unknown (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4102(4070),A=0595,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4085(4070),A=0544,T=336,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 301 mOhm, I1:319435uA I2:544869uA V1:4148880uV V2:4080984uV
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (Real)
Sep 14 10:03:39 Jolla kernel: [BAT]## STATUS: Unknown -> Discharging (AP)
Sep 14 10:03:39 Jolla kernel: [BAT]## SOC= 95( 95, 95),4104(4070),A=0605,T=337,On=0,0,(0),Unknown 000(100),vd=4360(0,0),ib=1000,0,F03,R08,W00
Sep 14 10:03:39 Jolla kernel: [BAT] Internal R 5 mOhm, I1:544869uA I2:658323uA V1:4090641uV V2:4090056uV
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

What does

"Credentials check FAILED! error == 5

mean?

We do not have activated any restrictions for mobile devices. I already read some threads where someone has activated PIN or lock device after 8 false attempts nad then it worked. Not applicable here

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:31 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:31 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8231)
Sep 14 10:03:31 Jolla calendardataservice[8232]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:31 Jolla lipstick[972]: [W] QQuickShaderEffectCommon::updateMaterial:428 - ShaderEffect: Property 'source' is not assigned a valid texture provider (QQuickItem*).
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 1
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:222 - call:   state: null   0   118d4d53e92840068fc1a1c07b27f1f7
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:240 - Ignoring call with null status
Sep 14 10:03:32 Jolla [928]: [W] TelepathyProvider::onHandlerInvalidated:263 - "VoiceCall W: void TelepathyProvider::onHandlerInvalidated(const QString&, const QString&): Handler invalidated: org.freedesktop.Telepathy.Error.Terminated: Release By User" 
Sep 14 10:03:32 Jolla [928]: [D] VoiceCallManager::setError:79 - "Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User" 
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:215 - Call count: 0
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:295 - primaryCall:  null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:296 - heldCall:     null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:297 - endingCall:   null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:298 - incomingCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:299 - silencedCall: null
Sep 14 10:03:32 Jolla tart[1215]: [D] updateState:300 - main state:   null
Sep 14 10:03:32 Jolla ohmd[418]: *** resource_request:  release   6
Sep 14 10:03:32 Jolla tart[1215]: [D] onError:340 - VoiceCallManager::onError  Telepathy Handler Invalidated: org.freedesktop.Telepathy.Error.Terminated - Release By User 
Sep 14 10:03:32 Jolla lipstick[972]: [109B blob data]
Sep 14 10:03:32 Jolla kernel: 11192 0
Sep 14 10:03:32 Jolla kernel: 1123f 0
Sep 14 10:03:32 Jolla kernel: 11278 0
Sep 14 10:03:32 Jolla kernel: 11276 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1127a 0
Sep 14 10:03:32 Jolla kernel: 11026 0
Sep 14 10:03:32 Jolla kernel: 1003c 0
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:32 Jolla kernel: SLIM_CL: skip reconfig sequence
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "*CLEARED FOR SECURITY*") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'

Can't add Microsoft Exchange account since 1.1.9.28 update

Hi fellow sailors,

today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.

So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help

i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).

I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.

What does

"Credentials check FAILED! error == 5

mean?

We do not have activated any restrictions for mobile devices. I already read some threads where someone has activated PIN or lock device after 8 false attempts nad then it worked. Not applicable here

I am not a pro in analyzing logs but it seems something is not right with "signond" service...

Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service 
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials 
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12" 
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "seiboldm") "*CLEARED FOR SECURITY*") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, false) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingUpdate" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 " 
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" ,  QVariant(QDBusArgument, ) ) ( "Caption" ,  QVariant(QString, "Jolla") ) ( "Id" ,  QVariant(uint, 32) ) ( "Owner" ,  QVariant(QStringList, () ) ) ( "Realms" ,  QVariant(QStringList, () ) ) ( "RefCount" ,  QVariant(int, 0) ) ( "StoreSecret" ,  QVariant(bool, true) ) ( "Type" ,  QVariant(int, 0) ) ( "UserName" ,  QVariant(QString, "*CLEARED FOR SECURITY*") ) ( "UserNameSecret" ,  QVariant(bool, false) ) ( "Validated" ,  QVariant(bool, true) ) )  
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                                     error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out. 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials. 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml" 
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "" 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29 
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Ready" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4f059a70) 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 " 
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state:  "Removed" SignOn::IdentityImpl(0x4d1237d8) 
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'