Revision history [back]
 | 1 | initial version | posted 2015-10-11 02:28:53 +0200 |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.29 does not work. It says 'Joll Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stop after some tries. Favtory rest (2x) does not help.
| | 2 | No.2 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.29 does not work. It says 'Joll 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stop after some tries. Favtory rest (2x) does not help.
| | 3 | No.3 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.29 does not work. It says 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stop stops after some tries. Favtory Factory rest (2x) does not help.
| | 4 | No.4 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.29 1.1.9.28 does not work. It says 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stops after some tries. Factory rest (2x) does not help.
| | 5 | No.5 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.28 does not work. It says 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stops after some tries. Factory rest (2x) does not help.
I have made a manual update: pkcon update pkcon get-updates (as root)
Now the correct update is installed and shown
| | 6 | No.6 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.28 does not work. It says 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stops after some tries. Factory rest (2x) does not help.
I have made a manual update: pkcon update pkcon get-updates (as root)
Now the correct update is installed and shown
############# UPDATE #################### Got an answer from Jolla-care:
Jolla (Jolla Service and Support)
Oct 13, 11:20
Hello,
thank you for your message.
There should be no update available for your Jolla Tablet, so the notification about an update is a false one. I have flagged this issue with our developers to see if this is something we could fix from our end.
For the time being I would ask you to ignore the notification. Once we do release an update for the Tablet we will post about it on our Jolla Blog which will help you determine when there really is one available.
Our apologies for this inconvenience.
If you already haven't done so, please have a look at the Jolla Tablet full User Guide to get started with your Tablet.
Have a great day!
Sincerely,
Jolla Customer Care
So, the actual OS on the tablet is 1.1.9.24?
| | 7 | No.7 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.28 does not work. It says 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stops after some tries. Factory rest (2x) does not help.
I have made a manual update: pkcon update pkcon get-updates (as root)
Now the correct update is installed and shown
############# UPDATE #################### Got an answer from Jolla-care:
Jolla (Jolla Service and Support)
Oct 13, 11:20
Hello,
thank you for your message.
There should be no update available for your Jolla Tablet, so the notification about an update is a false one. I have flagged this issue with our developers to see if this is something we could fix from our end.
For the time being I would ask you to ignore the notification. Once we do release an update for the Tablet we will post about it on our Jolla Blog which will help you determine when there really is one available.
Our apologies for this inconvenience.
If you already haven't done so, please have a look at the Jolla Tablet full User Guide to get started with your Tablet.
Have a great day!
Sincerely,
Jolla Customer Care
So, the actual OS on the tablet is 1.1.9.24?
| | 8 | No.8 Revision |
Jolla Tablet update fails
The update from 1.1.9.24 to 1.1.9.28 does not work. It says 'Jolla Store Problem - size of update cannot be found' (the error message was in German, I do not know the correct einglish message). The tablet tries to download the update, but stops after some tries. Factory rest (2x) does not help.
I have made a manual update: pkcon update pkcon get-updates (as root)
Now the correct update is installed and shown
UPDATE Jolla zendesk helped me very fast in solving this issue. It was a server problem and the tablet updates now normally. Thank you