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I'm experiencing some problems with recovery mode. One day my Jolla suddenly shut down and when I'm trying to turn it on, it only loads to Jolla logo and then gets stuck. I successfully recovered all my important data to my computer (ubuntu), but running option #1 Reset device to factory state isn't working as expected. I have tried everything several times and everything should be okay. I'm following instructions found here (https://jolla.zendesk.com/hc/en-us/articles/204709607#32).

The following command gives me error message "Segmentation fault":

mount -t btrfs -o skip_balance /dev/mmcblk0p28 /mnt/

However, I can still continue and enter the rest of the commands to my terminal. Problem appears when I'm running option #1 as instructed. This is what happens:

ALL DATA WILL BE ERASED! Clears everything from the device and reverts the software back to factory state. This means LOSING EVERYTHING you have added to the device (e.g. updates, apps, accounts, contacts, photos and other media). Are you really SURE? [y/N] y[CLEANUP] Starting cleanup! [CLEANUP] Umounting top volume... [CLEANUP] Deleting /mnt [CLEANUP] Cleanup done. Mounting /dev/mmcblk0p28 on /mnt Segmentation fault [ERROR] Can't mount '/dev/mmcblk0p28' to '/mnt' [CLEANUP] Starting cleanup! [CLEANUP] Umounting top volume... [CLEANUP] Deleting /mnt [CLEANUP] Cleanup done. Connection closed by foreign host

I have tried out everything I could come up with, but I don't know how to fix the problem. Any ideas or knowledge?

I'm experiencing some problems with recovery mode. One day my Jolla suddenly shut down and when I'm trying to turn it on, it only loads to Jolla logo and then gets stuck. I successfully recovered all my important data to my computer (ubuntu), but running option #1 Reset device to factory state isn't working as expected. I have tried everything several times and everything should be okay. I'm following instructions found here (https://jolla.zendesk.com/hc/en-us/articles/204709607#32).

The following command gives me error message "Segmentation fault":

mount -t btrfs -o skip_balance /dev/mmcblk0p28 /mnt/

However, I can still continue and enter the rest of the commands to my terminal. Problem appears when I'm running option #1 as instructed. This is what happens:

ALL DATA WILL BE ERASED! Clears everything from the device and reverts the software back to factory state. This means LOSING EVERYTHING you have added to the device (e.g. updates, apps, accounts, contacts, photos and other media). Are you really SURE? [y/N] y[CLEANUP] Starting cleanup! [CLEANUP] Umounting top volume... [CLEANUP] Deleting /mnt [CLEANUP] Cleanup done. Mounting /dev/mmcblk0p28 on /mnt Segmentation fault [ERROR] Can't mount '/dev/mmcblk0p28' to '/mnt' [CLEANUP] Starting cleanup! [CLEANUP] Umounting top volume... [CLEANUP] Deleting /mnt [CLEANUP] Cleanup done. Connection closed by foreign host

I have tried out everything I could come up with, but I don't know how to fix the problem. Any ideas or knowledge?