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Hello,

I searched here earlier posts about glass damage and its replacement options and the latest one dates 2015, if the "search" works well. I'm extremely disappointed by Jolla customer service. When it needs our support, we support it, why Jolla doesn't support its customers?

I wrote this message to them: "My Jolla was dropped from a small distance, it didn't fell that bad but since then vertical and horizontal lines appear on the screen, it's also flickering and graphics is doubled. There are not any cracks or scratches on the screen, i.e. no physical damage externally. It's so sad that Jolla phone couldn't withstand even a small drop, has never happened to my previous phones :( A small drop of the device is unavoidable during one's lifetime and I think a phone with such a price shouldn't get damaged so easily." The biggest problem was that the lines after the drop was really small and bearable but in the following days they evolved and "leaked" throughout the whole glass. It is impossible to use the phone even though it worked otherwise. So, my loved Jolla is just trash now.

What I get in (automatic) response is:

"We are sorry to learn of this. The fault you have described is not covered by our warranty policy. Unfortunately we are unable to provide any visibility as to when we might be able to accommodate your case. This is primarily due to a lingering spare parts shortage - we continue to work to resolve the situation. We've taken note of your request, and should the situation improve we may contact you via your original support request. Our apologies for this difficult situation and the inconvenience this may cause."

So, even after the latest post from 2015, there is no help. This reply tells, in fact, nothing. And I'm right here, in Finland!

Has anybody successfully replaced the glass by him/herself? Or has anybody get any support from Jolla?

Hello,

I searched here earlier posts about glass damage and its replacement options and the latest one dates 2015, if the "search" works well. I'm extremely disappointed by Jolla customer service. When it needs our support, we support it, why Jolla doesn't support its customers?

I wrote this message to them: "My Jolla was dropped from a small distance, it didn't fell that bad but since then vertical and horizontal lines appear on the screen, it's also flickering and graphics is doubled. There are not any cracks or scratches on the screen, i.e. no physical damage externally. It's so sad that Jolla phone couldn't withstand even a small drop, has never happened to my previous phones :( A small drop of the device is unavoidable during one's lifetime and I think a phone with such a price shouldn't get damaged so easily." The biggest problem was that the lines after the drop was really small and bearable but in the following days they evolved and "leaked" throughout the whole glass. It is impossible to use the phone even though it worked otherwise. So, my loved Jolla is just trash now.

What I get in (automatic) response is:

"We are sorry to learn of this. The fault you have described is not covered by our warranty policy. Unfortunately we are unable to provide any visibility as to when we might be able to accommodate your case. This is primarily due to a lingering spare parts shortage - we continue to work to resolve the situation. We've taken note of your request, and should the situation improve we may contact you via your original support request. Our apologies for this difficult situation and the inconvenience this may cause."

So, even after the latest post from 2015, there is no help. This reply tells, in fact, nothing. And I'm right here, in Finland!

Has anybody successfully replaced the glass by him/herself? Or has anybody get got any support from Jolla?

Hello,

I searched here earlier posts about glass damage and its replacement options and the latest one dates 2015, if the "search" works well. I'm extremely disappointed by Jolla customer service. When it needs our support, we support it, why Jolla doesn't support its customers?

I wrote this message to them: "My Jolla was dropped from a small distance, it didn't fell that bad but since then vertical and horizontal lines appear on the screen, it's also flickering and graphics is doubled. There are not any cracks or scratches on the screen, i.e. no physical damage externally. It's so sad that Jolla phone couldn't withstand even a small drop, has never happened to my previous phones :( A small drop of the device is unavoidable during one's lifetime and I think a phone with such a price shouldn't get damaged so easily." The biggest problem was that the lines after the drop was really small and bearable but in the following days they evolved and "leaked" throughout the whole glass. It is impossible to use the phone even though it worked otherwise. So, my loved Jolla is just trash now.

What I get in (automatic) response is:

"We are sorry to learn of this. The fault you have described is not covered by our warranty policy. Unfortunately we are unable to provide any visibility as to when we might be able to accommodate your case. This is primarily due to a lingering spare parts shortage - we continue to work to resolve the situation. We've taken note of your request, and should the situation improve we may contact you via your original support request. Our apologies for this difficult situation and the inconvenience this may cause."

So, even after the latest post from 2015, there is no help. This reply tells, in fact, nothing. And I'm right here, in Finland!

Has anybody successfully replaced the glass by him/herself? Or has anybody got any support from Jolla?