Revision history [back]

After doing a factory reset from the settings app in 2.1.0.11 (on my Jolla1 phone), after a reboot I arrived in a good-old SFOS 1.0.0.5. First thin I noticed: No "first start" wizard appeared. When I tried to search for a system update, I got the symptoms described in this report e.g. not being able to log into the Jolla store. While debugging this I noticed that all accounts from before the reset were still there, the same with pictures and contacts. That looks like the factory reset didn't delete /home/nemo.

I only was able to achieve a proper factory reset using the rescue mode via telnet.

This can be a serious issue if people reset their device for re-selling it without further checking, whether all data is gone. Then they'd give all their photos, contacts and data away.

After doing a factory reset from the settings app in 2.1.0.11 (on my Jolla1 phone), after a reboot I arrived in a good-old SFOS 1.0.0.5. First thin I noticed: No "first start" wizard appeared. When I tried to search for a system update, I got the symptoms described in this report e.g. not being able to log into the Jolla store. While debugging this I noticed that all accounts from before the reset were still there, the same with pictures and contacts. That looks like the factory reset didn't delete /home/nemo.

I only was able to achieve a proper factory reset using the rescue mode via telnet.

This can be a serious issue if people reset their device for re-selling it without further checking, whether all data is gone. Then they'd give all their photos, contacts and data away.