Factory Reset from settings doesn't delete home

Tracked by Jolla

asked 2017-07-01 22:56:10 +0300

schmittlauch gravatar image

updated 2017-09-29 22:08:38 +0300

After doing a factory reset from the settings app in (on my Jolla1 phone), after a reboot I arrived in a good-old SFOS First thin I noticed: No "first start" wizard appeared. When I tried to search for a system update, I got the symptoms described in this report e.g. not being able to log into the Jolla store. While debugging this I noticed that all accounts from before the reset were still there, the same with pictures and contacts. That looks like the factory reset didn't delete /home/nemo.

I only was able to achieve a proper factory reset using the rescue mode via telnet.

This can be a serious issue if people reset their device for re-selling it without further checking, whether all data is gone. Then they'd give all their photos, contacts and data away.

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I have made the same experience with reset from on my Jolla C. Reset doesn't clean out all of /home/nemo.

eson ( 2017-07-02 08:44:48 +0300 )edit

Thanks for reporting. I created internal ticket about this.

spiiroin ( 2017-07-03 09:05:36 +0300 )edit

@spiiroin May I ask about the state of this? I don't want to reset my Jolla again to find out :P

schmittlauch ( 2017-09-29 22:08:05 +0300 )edit