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I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attemts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attemts attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: Other sailors have similar problems, and they may be related to a bug in the Settings app.app. The problem also seems to be in 3.0.2 (Sailfish X 3.0 beta).

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: Other sailors have similar problems, and they may be related to a bug in the Settings app. The problem also seems to be in 3.0.2 (Sailfish X 3.0 beta).

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: Other sailors have similar problems, and they may be related to a bug in the Settings app. The problem also seems to be in 3.0.2 (Sailfish X 3.0 beta). and [3.0.3 EA].(https://together.jolla.com/question/205143/)

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: Other sailors have similar problems, and they may be related to a bug in the Settings app. The problem also seems to be in 3.0.2 (Sailfish X 3.0 beta) and [3.0.3 EA].(https://together.jolla.com/question/205143/)3.0.3 EA.

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: Other sailors have similar problems, and they may be related to a bug in the Settings app. The problem also seems to be in 3.0.2 (Sailfish X 3.0 beta) and 3.0.3 EA. 3.1 and 3.2.

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)

Update: Other sailors have similar problems, and they may be related to a bug in the Settings app. The problem also seems to be in 3.0.2 (Sailfish X 3.0 beta) 3.0.3 EA 3.1 and 3.2.exist at least since Sailfish OS 3, and there are numerous mentions on TJC. There are even similarly sounding reports of problems with POP3 accounts. Most people being affected by this report that the reboot trick mentioned below actually does create the account. I consider this a serious bug.

Update: I managed to create a "general email" account by rebooting the device at the time the connection timeout message was displayed. This way, the account information survived the reboot and the account could be used without problems. I'm completely puzzled because after the successful creation of this one "general email" account, both other accounts that I failed to configure yesterday could easily be set up without the reboot -- even the account credential check succeeded.

Unsatisfactory as this situation developed, the title should read more like "There's something wrong with general email accounts on SFOS".

Old problem description:

I am unable to create accounts of the type "general email" with SFOS 3.0.1.11. I tried creating three different accounts (one after finding out that I could not create an Exchange account for the service), all of them with different hostnames and different security settings. All attempts got stuck after "Checking account credentials ...", saying that there was a connection timeout reaching the incoming mail server.

Interestingly, I could not detect a single TCP packet leaving the phone during this account credential check using tcpdump. I have access to some of these mail servers and didn't see anything arriving there, too. So I suspect a problem with setting up the connection, probably related to a new firewall setting (as 3.0.1.11 is now shipping an iptables enabled kernel).connection.

Probably this problem is related to a couple of people mentioning that "general email" accounts stop syncing after the update, as syncing of course involves logging into the server and exchanging credentials. Another probable correlation I noticed was that when I restored several accounts of this type from a backup, the phone became unresponsive and I had to factory reset it. (I managed to alter the backup such that I could restore it without those accounts.)