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Hi, some people reported hardware issues with jolla (vibration not working, volume buttons loose for example).

I'm wondering what is the standard Jolla procedure for clear hardware fault (i.e. not a broken screen that is user fault)?

Do I have to

1. sent the phone to Jolla (Finland)
2. wait for Jolla to fix the issue
3. Jolla ships the phone back to me

Or does Jolla sends me a replacement device and allows me to make a data copy to the new phone and send the faulty one back to jolla?

This might get interesting as Jolla could sell premium support packages for a seamless support. This could also help to soften the lack of support centers outside Finland.

Hi, some people reported hardware issues with jolla (vibration (vibration not working, working, volume buttons loose for example).

I'm wondering what is the standard Jolla procedure for clear hardware fault (i.e. not a broken screen that is user fault)?

Do I have to

1. sent the phone to Jolla (Finland)
2. wait for Jolla to fix the issue
3. Jolla ships the phone back to me

Or does Jolla sends me a replacement device and allows me to make a data copy to the new phone and send the faulty one back to jolla?

This might get interesting as Jolla could sell premium support packages for a seamless support. This could also help to soften the lack of support centers outside Finland.

Hi, some people reported hardware issues with jolla (vibration not working, volume buttons loose for example).

I'm wondering what is the standard Jolla procedure for clear hardware fault (i.e. not a broken screen that is user fault)?

Do I have to

1. sent the phone to Jolla (Finland)
2. wait for Jolla to fix the issue
3. Jolla ships the phone back to me

Or does Jolla sends me a replacement device and allows me to make a data copy to the new phone and send the faulty one back to jolla?

This might get interesting as Jolla could sell premium support packages for a seamless support. This could also help to soften the lack of support centers outside Finland.