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Together answers by Jolla

Most of you know I've kept myself up to date with TJC usage, contributing my part the best I can. Just for interest, I updated myself of the current activity, and my findings were worth a question. I picked...

2 months time period (25.4 - 25.6.2015)
15 most active Jolla Sailors (marked with Jolla logo)

...and found 43 answers by them

Meanwhile on the same time period:

600 new questions have been asked
453 of these being without an accepted answer

Community and the mods here have done great job trying to get issues adressed and questions answered, but many of the questions are for Jolla to answer. The current situation is leading towards usabilty disaster, and answering rate of 1/working day from 15 Sailors is, should I say, something nobody would like to see. Possible reasons:

Bad written questions, difficult to answer to
Too busy, limited resources
Flooding portal, difficult to find what to answer to
Unclear tagging

I opened this question to ask us all: How can we improve, both in writing new questions and getting them answered? Would Jolla have some wishes to the people asking the question? Would you have any suggestion (more than "please answer faster") maybe fixing the situation? Let's work it out!

Together answers by Jolla

2 months time period (25.4 - 25.6.2015)
15 most active Jolla Sailors (marked with Jolla logo)

...and found 43 answers by them

Meanwhile on the same time period:

600 new questions have been asked
453 of these being without an accepted answer

Bad written questions, difficult to answer to
Too busy, limited resources
Flooding portal, difficult to find what to answer to
Unclear tagging

Edit: Lifting up this comment by @chris.adams for contributing a lot into this question with his opinions:

Personal opinions, but I think there are a few reasons for what you see:

1) Most sailors are unwilling to comment at all on topics outside of their expertise, in order to avoid giving incorrect > information by accident

2) Some sailors are more active on TJC than others, which means that some topic areas get less responses than other > topic areas, due to (1).

3) In many cases, the TJC post reports a bug or offers a suggestion which we create an internal bug report for. This is because a bug report has wider internal visibility, more concrete actionability, and clearly defined responsibility. It may seem like no progress is being made from the outside (because the TJC post isn't regularly updated with our findings or internal discussions and whatnot) if all of the activity occurs on the internal bug report. In this case, if the person who files the internal bug report is not also the person responsible for implementing the code change (e.g., it's not their area), then the person who is responsible for the code change may not update the TJC post (either due to not knowing that the TJC post exists, if it wasn't mentioned in the internal report, or due to being less active on TJC themselves).

4) Everyone has been extremely busy over the last few months, with work which has been internally prioritised by product management and with bugs which have been reported by internal testers. In extremely busy feature development periods, TJC tends not to get as much attention from developers than when we're in bugfixing mode, I think. Finally, the sheer volume of content on TJC is somewhat overwhelming. Tags help, but not fully, in my opinion. One possible way of improving the visibility of what the community considers to be the most important issues awaiting Jolla response might be to have someone raise the top 10 voted on issues (which have yet to receive at response) at the Sailfish Community Weekly Meeting. That would ensure follow-up and raise visibility, I think.

Thanks!