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[1.1.7.24] Can't install updates or new apps from Jolla Store [answered]

Tracked by Jolla (In progress)

asked 2015-07-24 09:37:15 +0200

updated 2015-07-28 16:05:22 +0200

After the update to 1.1.7.24, I can no longer install application updates or new applications from the Jolla Store.

I am able to initiate the update/installation, but downloading never completes. I also tried to install using pkcon, but this also encounters a problem with the download.

Notes:

  • I didn't have any problem with the upgrade to 1.1.7.24, everything completed successfully as far as I am aware.
  • I've deleted and re-added my Jolla account. I can sign in to my Jolla account on the website without problems.
  • "ssu release 1.1.7.24" and "version --dup" completes without problem (after I removed the package that was pending an update).
  • I've run "pkcon refresh" several times (and after I removed the package that was pending an update, "pkcon update" completes too).

Example:

[nemo@Jolla ~]$ pkcon install harbour-quickddit
Installing                                                                                                        
Waiting in queue                                                                                                  
Starting                                                                                                           
Refreshing software list                                                                                          
Querying                                                                                                          
Resolving dependencies                                                                                            
Installing packages                                                                                               
Installing                                                                                                        
Waiting in queue                                                                                                  
Waiting for authentication                                                                                        
Waiting in queue                                                                                                   
Starting                                                                                                           
Refreshing software list                                                                                          
Querying                                                                                                          
Resolving dependencies                                                                                            
Installing packages                                                                                               
Downloading packages                                                                                              
Fatal error: File './rpms/harbour-quickddit-0.5.1-1.armv7hl.rpm' not found on medium 'https://store-repository.jolla.com/SbJ/armv7hl/?version=1.1.7.24&credentials=store'

Also:

[nemo@Jolla ~]$ ssu domain
Device domain is currently: sales
[nemo@Jolla ~]$ ssu release
Device release is currently: 1.1.7.24

Any suggestions?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by heubergen
close date 2015-07-29 10:48:09.473272

Comments

try: pkcon refresh and pkcon update

Schturman ( 2015-07-24 14:06:58 +0200 )edit

Thanks for the tip, but I've already tried this a few times - I'll update the question with this info. Cheers!

mattaustin ( 2015-07-24 14:47:49 +0200 )edit

4 Answers

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7

answered 2015-08-17 01:33:36 +0200

Jordi gravatar image

updated 2015-08-17 20:52:06 +0200

I installed 1.1.7.27 over the last stable version and now I have the same problem (I did not install 1.1.7.24 nor ... 25). I cannot install or remove an app, neither from Store nor from warehouse. I tried pkcon refresh... this is what I get:

[nemo@Jolla ~]$ pkcon refresh Refreshing cache Waiting in queue Waiting for authentication Waiting in queue Starting Fatal error: Could not configure normal mode. [nemo@Jolla ~]$

Edit: Solved! The answer is to be found in TMO, thanks to Coderus.

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2

This problem i had too. Warehouse installed - 8 repos active. Update from 1.1.6 to 1.1.7.27. (Balance before update: 9.5GB used.) then this happend. Now its working again. Thanks.

torti17 ( 2015-08-18 11:23:20 +0200 )edit

In my case too. Works again, thanks!

Igorion ( 2015-08-31 22:18:24 +0200 )edit

Solved problem with upgrading from 2.0.4.14 to 2.0.5.6 in similar way.

Messages in GUI: problem with Store - unable to install

found_Irish ( 2016-12-18 00:07:27 +0200 )edit
5

answered 2015-07-28 21:37:19 +0200

tigeli gravatar image

We had some data replication issues between Europe and Asia which caused problems for some of the devices/users. Could you check if the issue is now cleared and everything is working again?

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Comments

Thanks for the update - I can confirm that for me os upgrade/app updates/new app installs are now working again!

mattaustin ( 2015-07-29 00:10:14 +0200 )edit

My 1.1.6.27 is happily updating again after not being able to for more than 2 weeks now. Thanks for solving the issue. Where can I buy a new battery, btw?

arie_jolla ( 2015-07-29 00:21:38 +0200 )edit

Can also confirm that all is working well again.

GD ( 2015-07-29 01:01:05 +0200 )edit
0

answered 2015-07-25 17:35:09 +0200

sifartech gravatar image

updated 2015-07-28 23:27:57 +0200

Reposted to the right thread

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1

@sifartech where u able to enter the store?

Nokius ( 2015-07-28 21:18:57 +0200 )edit

Yes I was.

bellis ( 2015-07-28 22:26:31 +0200 )edit

@Nokius: Yes, the Jolla store loads successfully for me. But I can't update any installed apps nor re-install any app if it has an update in the Jolla store. I have updated my post with more details ...

sifartech ( 2015-07-28 23:22:36 +0200 )edit
0

answered 2015-07-28 13:19:28 +0200

Nokius gravatar image

updated 2015-07-28 14:07:36 +0200

I had the same issue Store shows nothing [SailfishOS 1.1.7.25 (Björnträsket)].

Nothing means: After opening the Store, I saw the Store label in the right upper corner. Nothing happened no loading.

I curl the repos to check if there is may an issue but I got 401 and 302, so they are up.

when checking SailfishOS updates in Setting I saw Connecting in the UI journalctl -f had this:

'JollaStore::tryConnect:178 - void JollaStore::tryConnect() Already authorizing' but nothing happen.

for me an reboot helped after that I was able to access the store again


Edit

* Not sure if it's connected with the first post or an other issue* Sorry after the reboot the logs are flushed so I'm not able to provide logs.

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@simo please don't close this thread my issue is not the same as the linked duplicate. I was not able to enter the Store at all today.

Nokius ( 2015-07-28 21:14:23 +0200 )edit

ok, removed the link as well

simo ( 2015-07-28 21:52:00 +0200 )edit

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Asked: 2015-07-24 09:37:15 +0200

Seen: 2,065 times

Last updated: Aug 17 '15