Cannot swipe across the centerline of the screen [answered]

asked 2015-11-04 05:44:48 +0200

juhhhk gravatar image

updated 2015-11-04 08:26:51 +0200

1 week before i got a critical issue on "Critical problem with app registry", all native apps crashed, files under "/home/nemo/android_storage" has gone. I cannot find any solution from web even TJC.

Finally i backup all data, do "Factory reset" and updated to os 1.1.9.28.

I cannot memorized it happen on day one (after factory or after os update) since no swipe problem before the Factory reset.

Cannot swipe across the centerline no matter in landscape or portrait mode. [Change:Cannot swipe across the vertical centerline in landscape mode]

Provided a video of the issue: https://www.dropbox.com/s/eeiykvnc7zqn5lh/IMG_0049.m4v?dl=0

Anybody have the same issue ?

I got the Jolla phone almost a year. is it the HW issue? any warranty ?

Thank you very much.

[Update: just updated to 2.0.0.10 got same issue]

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The question has been closed for the following reason "the question is answered, an answer was accepted" by juhhhk
close date 2016-12-01 08:30:13.573325

Comments

1

you should test your screen using the csd tool... just type csd in the terminal

balta ( 2015-11-04 09:23:53 +0200 )edit

Thank you. Here is the result from csd tool: https://www.dropbox.com/s/7odmhbuy0vqfy7p/IMG_0050.jpg?dl=0

juhhhk ( 2015-11-04 10:27:14 +0200 )edit
1

Clearly a hardware problem - contact care at Jolla; https://jolla.zendesk.com/hc/en-us/categories/200115347-Repair

Spam Hunter ( 2015-11-04 10:53:30 +0200 )edit

I had exactly the same problem, Jolla replaced the screen as a warranty repair.

balta ( 2015-11-04 13:39:46 +0200 )edit

Thank you very much and just make a request to the care and wait.

juhhhk ( 2015-11-04 18:16:33 +0200 )edit