Hello Jolla, I've been waiting for a repair since AUGUST!

@usenix, Have you not read the news? Or just burst in with all guns blazing without looking around first?

Yes, I have read the news. How does this change my situation? Has Jolla been out of business since August? Is "being in financial touble" a good excuse to not fulfill warranty claims or to ignore my emails for months? I'm very well aware that half the staff got laid off NOW. But from my perspective, it looks more like no-one has been working for months.

So in the end: will I get a repair for my phone or not? Maybe, maybe, if I'm able to create some peer pressure here. I would still love to keep using it. I'm also sitting on an unusable phone and a TOHKBD that has never been used. What do you expect me to do? To remain silent and accept that my Jolla is dead, despite the fact that Jolla has warranty obligations to fulfill? Why is it OK to ask about the status of the tablet, but not about the status of repairs? Jolla is NOT out of business, and Jolla is owing me a repair under warranty.

I thinks it's more you who is "bursting out" without giving the situation a good thought.

Best,

Peter

I am not saying it is a good excuse but it is at least an explanation. And yes, the signs were very clear to anyone who cared to see them that they were in financial trouble for a long time. I suggested that much as far back as February, but no one wanted to hear that. The troubles have definitely deepened in the summer, as evidenced by dozens of similar cases like yours. If you had searched the forum before creating a new thread, you would have found them.

The "news" referred to in my post is not just what happened yesterday. It is what has been happening for at least the past 6 months.

PS and sorry for sounding a bit harsh, but it really pi$$es me off when the company is in trouble and all some customers care about is their own small selfish interests. If it were my phone, I would have just waved it off. They have bigger issues to sort out now.

Yes, I can find "cases like mine" here. How does that help me? Were the other support cases fulfilled or not? That is not clear at all from the posts that can be found. If at least some of them were fulfilled, then I have every reason to post here. How does it help me to know that other people have had similar issues, and that it may be explained by Jolla being in "financial trouble"? Why exactly should I not have posted my post? Do you think the remaining Jolla employees are taking their holidays? Certainly not.

So if not for this post, what BETTER means do YOU suggest to exert some pressure on Jolla?