We have moved to a new Sailfish OS Forum. Please start new discussions there.

How about warranty at Switzerland from Jolla [answered]

asked 2013-12-25 20:04:55 +0300

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2013-12-25 20:04:55 +0300

redge73 gravatar image

Is it possible to grant +1 year more of warranty from Jolla manufacturer for Swiss customer ?

Warranty in Switzerland must be 2 years starting from 1 January 2013 for electronic device from reseller Limited warranty 1 year from manufacturer is not very welcome for many swiss customer complaint about planned obsolescence of electronic device.

Anymay, i'm satisfied from the great Jolla One product, but 1 year longer warranty make me feel better about quality life/strengh product and not suffer to an eventual artificial obsolescence.

hope my question is clear enough (i'm end user swiss french customer, not lawyer at all)

about Jolla One-Year Limited Warranty "NOTE! This Limited Warranty is in addition to, adn does not affect your legal (statutory) rights under your applicable national las relating to the sale of consumer products."

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2013-12-26 19:12:09.138004


I thought the 2 year was for the EU as well to be honest, although the law doesn't say anything about warranty but of compliance with certain requirements.

gabriel ( 2013-12-25 20:51:24 +0300 )edit

tblu: thanks, that was exactly what I was looking for - warranty is 2 years, it's just not the shop's one. Apple got in trouble because they sold the 3 year one, which Jolla isn't selling.

gabriel ( 2014-01-30 16:14:16 +0300 )edit

Also relevant: http://fsfe.org/freesoftware/legal/flashingdevices.en.html

hook ( 2014-11-15 13:07:23 +0300 )edit

1 Answer

Sort by » oldest newest most voted

answered 2013-12-25 20:54:44 +0300

Anna gravatar image

You did not shop your Jolla in a shop in Switzerland but had it delivered to Switzerland from Finland. Did you pay VAT, taxes and fees when you got your device? This makes it a buy in a foreign country where their laws apply.

edit flag offensive delete publish link more


Thank you for your explanation

redge73 ( 2013-12-26 18:54:23 +0300 )edit

You're welcome :)

Anna ( 2013-12-27 10:19:02 +0300 )edit

But Finland is part of EU, so EU rules should apply before country rules. Thus, how can they claim 1 year warranty?

Sthocs ( 2015-08-05 18:46:07 +0300 )edit

Question tools

1 follower


Asked: 2013-12-25 20:04:55 +0300

Seen: 453 times

Last updated: Dec 25 '13