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How about warranty at Switzerland from Jolla [answered]

asked 2013-12-25 20:04:55 +0200

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updated 2013-12-25 20:04:55 +0200

redge73 gravatar image

Is it possible to grant +1 year more of warranty from Jolla manufacturer for Swiss customer ?

Warranty in Switzerland must be 2 years starting from 1 January 2013 for electronic device from reseller Limited warranty 1 year from manufacturer is not very welcome for many swiss customer complaint about planned obsolescence of electronic device.

Anymay, i'm satisfied from the great Jolla One product, but 1 year longer warranty make me feel better about quality life/strengh product and not suffer to an eventual artificial obsolescence.

hope my question is clear enough (i'm end user swiss french customer, not lawyer at all)

about Jolla One-Year Limited Warranty "NOTE! This Limited Warranty is in addition to, adn does not affect your legal (statutory) rights under your applicable national las relating to the sale of consumer products."

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2013-12-26 19:12:09.138004

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I thought the 2 year was for the EU as well to be honest, although the law doesn't say anything about warranty but of compliance with certain requirements.

gabriel ( 2013-12-25 20:51:24 +0200 )edit
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tblu: thanks, that was exactly what I was looking for - warranty is 2 years, it's just not the shop's one. Apple got in trouble because they sold the 3 year one, which Jolla isn't selling.

gabriel ( 2014-01-30 16:14:16 +0200 )edit

Also relevant: http://fsfe.org/freesoftware/legal/flashingdevices.en.html

hook ( 2014-11-15 13:07:23 +0200 )edit

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answered 2013-12-25 20:54:44 +0200

Anna gravatar image

You did not shop your Jolla in a shop in Switzerland but had it delivered to Switzerland from Finland. Did you pay VAT, taxes and fees when you got your device? This makes it a buy in a foreign country where their laws apply.

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Thank you for your explanation

redge73 ( 2013-12-26 18:54:23 +0200 )edit

You're welcome :)

Anna ( 2013-12-27 10:19:02 +0200 )edit

But Finland is part of EU, so EU rules should apply before country rules. Thus, how can they claim 1 year warranty?

Sthocs ( 2015-08-05 18:46:07 +0200 )edit

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Asked: 2013-12-25 20:04:55 +0200

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Last updated: Dec 25 '13