Jolla, you have a communication problem!

don't you think the Jolla team has some more important things to do,

One of the key areas that many people forget about or ignore in Disaster Recovery scenarios is a communications plan. Damage to company reputation, misunderstandings etc can be as costly to a business as a fire in the data center.

The same is true here. A communications plan is vital to keep both users and investors interested in the company. So no, I don't think they have more important things to do; they have equally important things to do, but they sure as heck should not be ignoring the comms. Just look at the increasing number of people making the assumption that Jolla is now dead in the water (there's my required boating analogy :-) ), and posting negatively to that effect all over the place. That will only get worse the longer Jolla take to say something more informative

I think regarding investors and keeping them interested in the company you are totally right. But I guess, without knowing any insights, that's what they do at the moment.

But my criticism goes to your second point. Of course one can think of, it would be nice to have some information about how our Jolla ship goes along. But what I do not understand, is the fact why every single Jolla user feels in charge to address critics (or should we call it rants?) about the state of the Jolla company or to point to the fact what a bad job Jolla did. Everybody thinks he has a "right" to do so, just because he/she owns of a Jolla phone. I'd be interested too in every piece of information that I would get from Jolla, because I love my Jolla and want development continuing. And I do not say, don't criticize, but everything has its time. And this is not the time to criticize communication over and over again. Anyway I don't like the approach to write a "where is Jolla's communication" comment, just because you can. I'd expect a little less exaggeration and a little more coolness. More posts won't change the situation.

And how does one come to the conclusion that Jolla is dead? There seems to be trouble, true, but I'm tired of all this negativeness. As a user, be confident, patient and don't get mad. Be there, if Jolla needs help from the community (crowd funding). But nobody can change a thing, by writing post #3891. And the Jolla guys will tell us what's up sooner or later.

There's a nice quote from the Peanuts: "If there's a problem, I don't need a solution but sympathy."

I think you've completely missed my point. This thread is about communications concerning the current situation, not about general Jolla communications to their customers.

Isn't communication about the current situation a subset of communication to their customers?

And of course communication about the current situation could be improved. But I think we as the customers - which mostly have a working phone, that's about the customers situation - do not play a too important role to rescue Jolla.

Selling phones to new customers, right, being still interesting to investors, right, but current users - I doubt it. But that doesn't mean, Jolla shouldn't care about us current users. But I don't expect them to care too much from a "financial problems perspective".

Isn't communication about the current situation a subset of communication to their customers?

Depends on whether or not you take the view that the current financial situation is just a subset of day-to-day operating expenses.

Directed issue of shares to Jolla owners or tablet backers/purchasers is the way to go if banks do not want to lend money!

I would also be willing to buy some shares..!

Did you see any official press release or smth? Did you see a clear communication?

all points in this questions are valid.

i understand that jolla cant always inform us in advance, that could be considered as a leak. but the moment they do a press release they have to inform us (indigogo backers) everythink else is IMHO against the whole idea of crowd funding i am not angry that i may never see my tablet. i was aware of that risk. i am angry, cause through the whole indigogo campain there was no clear communication on delays, problems etc.

They cannot make further press releases. Because the future plans were be made by other poeple like banks and and investors. Or by nobody if all is running worse. What should now write the CTO of Jolla? I think he ist not the key figure now.

I think most of the people here does not understand the situation!

If they have no money, cannot pay the bills and there will be now "fresh money" ....

What You think will happen?

Calm down, pema. They have nothing to talk about. Everything they could say might downgrade their position in negotioations with who-ever-may-donate-money. Furthermore, they fight to stay alive and have neither time nor staff left to talk to you and me. The future's not ours to see, que sera, sera.

Hey zash,

the most of the peoples are now confronted with a slowly percolating truth. The most are confused and see "her" Jolla ship slowly sinking to the ground. Some are really frustrated by Jolla's lacking communication (like me), hiding the real story.

If you change your point of view for a moment and start to think as a investor. Are you wiling to invest your money in a company who hide all problems, where you don't know what happens? The answer is easy, I think. And that's the point! If Jolla survive the insolvency who should be willing to invest money in the new born company after these communication disaster? No one is trusting a liar today.

See it as a (very late) wake up call. You can not act like a Finnish business "If you are in trouble - hide as long you can". You have to communicate clearly and transparent, that is called "to create trust" at business language.

If I would act at my own business with these "hide problems" strategy, the investors would make a drawback faster as I can say goodbye to them and I would be marred after a short time.

All in the post like all the times before, NO concrete answers, dates or facts

The money is burnt and the ship is sunk :-(