Hello,please help unlock JP1301,lost lock code, and account.

answered 2016-03-15 17:37:24 +0200

Spam Hunter
11677 ●187 ●289 ●324

updated 2016-03-15 18:51:02 +0200

Contact care @ Jolla for both instances.

https://jolla.zendesk.com/hc/en-us

For all those in doubt about getting round lost lock codes, here's a snippet from Jolla's Zendesk; https://jolla.zendesk.com/hc/en-us/articles/201440487#4

QUOTE

4 Permanently locked devices

If your device is asking you for a lock code you don't remember, or for a code you don't remember configuring with your device, only qualified Jolla service can unlock the phone. This is done on the cost of the phone owner, as this is not deemed as a Warranty repair. No data is salvageable from a device locked with a code

answered 2016-03-15 18:58:12 +0200

Alex
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updated 2016-03-15 19:01:44 +0200

If you still know your lock code you can try this workaround or reset your Jolla to factory state (not really sure if this will work).

If you don't know your lock code anymore you have to contact Jolla Care like also mentioned e.g. here. I think Jolla will check if the IMEI of your Jolla correlates with your Adress in your Jolla Account and will reflash the phone for you.

If you stole/found this Jolla you can still contact Jolla care and tell them the IMEI so they can contact the former owner. Otherwise you can't do anything to unlock a locked phone.