email: inbox won't update - Problem with sync

asked 2016-06-01 11:42:12 +0200

Hawkboy gravatar image

In the email app my inbox stopped updating. Whenever I sync my inbox I get the message: Problem with sync.

I removed my email accounts, reninstalled the email app, removed the qml folder etc. But still I get the error.

All my other folders update fine. When I move email from the inbox to another folder that folder updates and I can read the email there.

I checked the log files (to the best of my knowledge) with journalctl -a | grep mail:

This is in the log when trying to sync my inbox:

Jolla creen[6565]: [D] EmailAgent::executeCurrent:1139 - Executing "retrieve-message-list:account-id=54;folder-id=2"
Jolla creen[6565]: [D] EmailAgent::processNextAction:1182 - Sync completed with Errors!!!.

When I browse to a folder and that folder updates I see this:

Jolla creen[6565]: [D] EmailAgent::executeCurrent:1139 - Executing "exporting-updates:account-id=54"
Jolla creen[6565]: [D] EmailAgent::processNextAction:1185 - Sync completed.
Jolla creen[6565]: [D] EmailAgent::executeCurrent:1139 - Executing "retrieve-message-list:account-id=54;folder-id=207"
Jolla creen[6565]: [D] EmailAgent::processNextAction:1185 - Sync completed.

i hope anybody can help to point me to where I can find more information on what the error is.

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Comments

I had simillar issues with google account. If i by accident moved any email to [google] folder - it caused the described behavior. Onve going to [google] folder and moving/deleting the message from there - sync completed succesfully.

abanai ( 2016-06-01 16:01:20 +0200 )edit

When my inbox is empty, I don't have the error, but that still does not help me to find where the error comes from and how to solve it. Whenever there is an email in my inbox the error occurs, so my email is useless at the moment. I would to find out what this error is and a way to solve it. So any hints on how to further investigate this are welcome.

Hawkboy ( 2016-06-01 22:11:59 +0200 )edit

Please note I was not refering to the inbox folder, but a fokder named '[GMail]'. That is a root folder in the email app for archive, spam and starred folders, but it is not a real folder (meanning that if signing into.tje web account for example - there is no folder [GMail])

abanai ( 2016-06-02 07:37:58 +0200 )edit

I don't seem to have a folder like that (I don't use GMail). All the folders I see are the same as in Thunderbird.

Hawkboy ( 2016-06-02 09:28:58 +0200 )edit

You can enable more logging by editing /home/nemo/.config/QtProject/Messageserver.conf

Set the following keys:

 [FileLog]
 Enabled=0
 Path=

 [LogCategories]
 IMAP=1
 Messaging=1
 POP=1
 SMTP=1

 [StdStreamLog]
 Enabled=0

 [Syslog]
 Enabled=1

Then reboot your device. More debugging from the qmf / messageserver5 process should now appear in the journal.

Cheers,

Chris.

chris.adams ( 2016-06-06 05:17:19 +0200 )edit