Thoughts after the disaster

asked 2016-06-26 19:32:23 +0200

objectifnul
9370 ●150 ●203 ●224

updated 2016-06-26 20:47:19 +0200

My Jolla phone is dead and no repair or replacement is currently possible. Wait, it's physically brand new, absolutely intact. But as Sailfish system update is kind of Russian roulette, my recent move to upgrade to Taalojärvi failed so miserably that the device is now bricked.

Jolla Shop doesn't sell any phone until further notice. Jolla Care is on vacation for more than a month: no help from that side.

Quote 1 : "Jolla Phone is stocked out and we have no information at this time regarding future availability"

Quote 2 : "Service and Support will have limited availability over the summer from 18.June.2016 through 1.August.2016."

Jolla model C? Only 1,000 units, sold out in half a day.

Other manufacturers' SailfishOS phones with official support? Well yes, maybe, "soon" (I guess I don't need to translate what "soon" means in Jolla language), probably not for Western Europe, etc.

In other words, the Sailfish ecosystem is in a clinical death condition: no hardware to buy, no customer support.

More than two years ago now, I made a choice: SailfishOS would be my standard mobile platform, as "iPhoid" is definitely not what I need. I have been happy with that for two years, without realizing how much I was at risk: now I am excluded from the Sailfish world, just because this world is locked-out and my key is broken.

So, I have to make a new choice if I still want to have a mobile communication tool. Sadly, this choice is now to be between the devil and the deep blue sea, which means that I will have to purchase some Android thing and to take multiple precautions to avoid all those traps that come built-in. Sailfish serenity is over, Big Brother stress is back.

I'm sincerely afraid Jolla and Sailfish may die like this: if you have nothing to sell you sell nothing, if you have no customer support you have no customers. Someone else will get the money of your abandoned customers.

Final word: the aim of this post (rant?) is not to discuss technical issues, except just this one: all of you still within the Sailfish world, please be careful enough and perform factory reset FIRST, before even thinking of upgrading your system. Also, remove the bullets BEFORE you clean your gun.