Jolla C: main camera shows no live picture and stays black

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5

Jolla C: main camera shows no live picture and stays black

asked 2016-11-23 04:14:20 +0200

willz
51 ●2 ●2 ●3

Occasionally it happens that the main camera will not show a live picture. Instead it stays black and no picture can be taken at all. The front camera still works though. I cannot reproduce it willingly, it happens randomly (and as Murphy suggests often in the funniest moments I'd like to capture). Also it will not reappear for sure after rebooting the device. Then it suddenly works again (sometimes).

Is this a hardware issue with a loose connection from the camera to the board or the camera itself? Is this software related? Someone else who experience this? Any suggestions what to do?

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I don't own a Jolla C, but either of your suggestions could be the case (loose connection or software problem). Before any dismantling of your device, I would be tempted to remove the camera application from the device and install again. Removal of the camera needs to be done via Terminal, using the command pkcon remove jolla-camera and to install, use pkcon install jolla-camera (I am assuming that jolla C is using the same software as my Jolla1).

Spam Hunter ( 2016-11-23 10:10:48 +0200 )edit

For me the same issue: After Fiskarsinjoki-update - It started exactly as in your description. For now my main camera permanenty stays black while the front camera works. Camera-software removal and re-installation: negative result. Complete system-reset and test before and after updating to Fiskarsinjoki: negative result. Check for hardware connections: no visible defects... Anyone an idea? - (I´m afraid the hardware of the C is crap.)

valerian ( 2016-11-26 21:35:57 +0200 )edit

My Jolla C developed the same problem during this summer (Iijoki, wasn't fixed by updating to Jämsänjoki). Front camera works fine in Whatsapp etc., but main camera doesn't even seem to be an option anymore (first it just complained about not being able to contact it). I'm sort of hovering between trying the whole uninstall-reinstall stuff and just bearing with it until Sailfish X...

Pände ( 2017-08-31 13:54:04 +0200 )edit

I don't own a Jolla C, but either of your suggestions could be the case (loose connection or software problem). Before any dismantling of your device, I would be tempted to remove the camera application from the device and install again. Removal of the camera needs to be done via Terminal, using the command pkcon remove jolla-camera and to install, use pkcon install jolla-camera (I am assuming that jolla C is using the same software as my Jolla1).
Spam Hunter ( 2016-11-23 10:10:48 +0200 )edit
For me the same issue: After Fiskarsinjoki-update - It started exactly as in your description. For now my main camera permanenty stays black while the front camera works. Camera-software removal and re-installation: negative result. Complete system-reset and test before and after updating to Fiskarsinjoki: negative result. Check for hardware connections: no visible defects... Anyone an idea? - (I´m afraid the hardware of the C is crap.)
valerian ( 2016-11-26 21:35:57 +0200 )edit
My Jolla C developed the same problem during this summer (Iijoki, wasn't fixed by updating to Jämsänjoki). Front camera works fine in Whatsapp etc., but main camera doesn't even seem to be an option anymore (first it just complained about not being able to contact it). I'm sort of hovering between trying the whole uninstall-reinstall stuff and just bearing with it until Sailfish X...
Pände ( 2017-08-31 13:54:04 +0200 )edit

Answer 1

1

answered 2017-05-18 17:18:27 +0200

kerbacho
41 ●1 ●3 ●4

I have a similar problem with my Jolla 1. Camera screen stays black as well, interface opens properly... In some android apps the front camera works fine though...

Terminal shows this: https://1drv.ms/i/s!AuG_41MNCmhVxF9H_Hy-IjKqkFpX

Has anyone an idea how to fix that?

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duplicate: https://together.jolla.com/question/38182/camera-black-viewfinder/

Schturman ( 2017-05-19 17:00:52 +0200 )edit

Answer 2

1

answered 2017-06-24 12:52:37 +0200

Spam Hunter

11677 ●187 ●289 ●324

updated 2017-06-24 12:55:12 +0200

@ragzy - The camera package comes in 2 parts, try installing 'jolla-camera-settings' first, that's how it works for Jolla1....pkcon install jolla-camera-settings

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The evening I posted I got the camera working again after reinstalling the camera with the command pkcon install-jolla-camera (I just needed to refresh pkcon).

BUT today the camera was black again (pkcon install jolla-camera-settings did not help, but thank you for the suggestion, that command seems to install the other packages too), occasionally the front camera is working, but not the back one. KiK worked saturday (can´t recall if it was both front and back) and another android camera app worked, but today KiK says it can't connect to the camera and asks me to close any app that is using the camera.

When I run jolla-camera I get:

[D] unknown: 0 - using wayland-egl
[W] unknown: 0 - CameraBin error: "Could not initialize supporting library"

ragzy ( 2017-06-26 21:43:57 +0200 )edit

Answer 3

0

answered 2017-06-24 11:35:37 +0200

ragzy

973 ●13 ●25 ●25

updated 2017-06-26 21:46:44 +0200

I also had a black viewfinder on my Jolla C. I uninstalled the camera but now I can't install it again, version 2.1.0.11 :

root@Sailfish nemo]# pkcon install jolla-camera
Installing
Waiting in queue
Starting
Refreshing software l…
Querying
Resolving dependencies
Installing packages    [==========]
The following packages have to be installed:
jolla-camera-0.3.15.3-10.57.1.jolla.armv7hl
Jolla Camera application
jolla-camera-settings-0.3.15.3-10.57.1.joll
a.armv7hl       Setting page for jolla-camer
a
Proceed with changes? [N/y] y


Installing
Waiting in queue
Waiting for authentic…
Waiting in queue
Starting
Refreshing software l…
Querying
Resolving dependencies
Installing packages
Downloading packages
Fatal error: File './non-oss/armv7hl/jolla-c
amera-settings-0.3.15.3-10.57.1.jolla.armv7h
l.rpm' not found on medium 'https://releases
.jolla.com/releases/2.1.0.11/jolla/armv7hl/

EDIT: I had to pkcon -refresh to be able to reinstall the camera. problem came back today though, see below.

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Answer 4

0

answered 2017-06-27 03:26:44 +0200

wganis
1 ●1

i persist problem but after pkcon update and reboot my camera normal again , u will try, i hope its solve ur problem

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