Connecting to LTE / 4G mobile internet on Virgin UK [answered]

asked 2017-01-23 17:25:11 +0200

mdoube
623 ●17 ●21 ●28

updated 2017-01-24 11:46:37 +0200

I recently had a new 4G SIM delivered from Virgin Mobile UK, but my handset ("The First One"/Jolla 1) is refusing to connect to mobile internet. Voice calls & SMS are functional, but the settings shortcut for mobile internet is greyed out.

The SIM is fully functional in another phone (Samsung J5) & Virgin support says that all is OK at their end. Jolla LTE wiki suggests with scant details that other providers in UK are working on Jolla. Note that Virgin uses EE's network hardware. My previous 3G SIM was fully functional in this handset. It looks like a problem with handset:4G SIM interaction. Is there any debug info I could collect to help diagnose & fix this issue?

Sailfish OS version 2.0.5.6

In Settings > Mobile network:

'Internet' option is greyed out and set to Disabled

'Data access point'

Connection name: Virgin Media Mobile Internet
Access point name: goto.virginmobile.uk
Protocol: IP
Username: user
Password: <blank>

'MMS access point'

Connection name: Virgin MMS
Access point name: goto.virginmobile.uk
Protocol: IP
Username: <blank>
Password: <blank>
Proxy address: 193.30.166.2
Proxy port: 8080
MMS message centre address: http://mms.virginmobile.co.uk:8002

'Network mode': Prefer 4G

'Select network automatically': off

'Network': Virgin

Attempted fixes:

• tried variations on settings found on internet & copied from working Android handset.

• turned off WiFi, also tried in places outside WiFi coverage with Wifi on.

• reset network with Jolla Utilities.

• aeroplane mode on-off.

• pressed in SIM to holder to improve contact. Only effect is to disconnect SIM. When it reconnects, SIM password is requested by handset.

• Changed network mode to 'prefer 2G' and 'prefer 3G' and back to 'prefer 4G.