zendesk registration
asked 2017-02-10 22:43:12 +0200
As my Jolla Phones file system is broken, it goes into a reboot loop if I try to boot. In the recovery menu, if I take 1) Reset device to factory state I get the following error:
[ERROR] Flashed recovery image is too old and does not support phone clearing.
I was trying to register at the zendesktop but get the following error:
Verification failed. Please try again.
So, I'm a bit fucked, as I can't factory reset my phone and I can't register an account to get help. And Yes, I have tried to use the https://jolla.zendesk.com/hc/en-us/requests but that one just gives validation error on the captcha.
What other options do I have? Get enough people to vote for this issue, so maybe someone at Jolla sees this and may help me?
Have a look here https://jolla.zendesk.com/hc/en-us/articles/204709607-Jolla-Phone-How-to-use-Recovery-Mode near the bottom of the page (4. Troubleshooting / FAQ), it explains how you can download that lastest recovery image, put it on an sdcard and recover the phone that way.
Spam Hunter ( 2017-02-11 00:24:50 +0200 )edit@fmotl: thanks for the suggestion, but the recovery-menu is the same as the one already in the recovey mode and gives the exact same error.
Trizt ( 2017-02-11 00:40:10 +0200 )edit