[Help] Apps grid disappeared and cannot use recovery to Reset

asked 2017-08-27 10:23:20 +0200

Mystel gravatar image

updated 2017-08-27 11:18:30 +0200

Problem Description: I have an Intex Aqua Fish which is converted to Jolla C and I have also signed up for Early Access. I was using 2.1.0.11 with lots of patches. I have updated Sailfish OS before after disabling patches and it worked fine. Then I received an huge update 2.1.1.23 and updated to it. Shorty after I received another small update 2.1.1.24 (something like 8mb) and updated it again. This time I may have forgotten to disable all patches I think. The update process went fine but when the phone rebooted and I found that the app grid is blank. I cannot launch any app from the event viewer or settings shortcut. I have set 3 custom partner space and they are running fine (Play Store, Sail Book and Daily Comics). I can also receive call but that is all. there is no way to launch any app apart from the 3 custom partner space app.

Recovery Process: I have reset Aqua Fish (converted to Jolla C) before by plugging it into Linux Mint and running the command: telnet 10.42.66.66 It was very easy. So I tried the same this time by following the same tutorial I found in Jolla Help-desk. I pressed Volume Down button and Power button together and released them once the phone vibrated. It was stuck at Jolla logo which means it is on Recovery mode however the LED is not turned on as mentioned in the tutorial. Please note, the LED works fine other time. Anyway, I plugged it into Linux Mint and it didn't recognize it as a networking device. I went to #jollamobile IRC to seek help and kimmoli was kind enough to help me guide to the next steps

  • I checked the dmesg after connecting the phone on recovery mode and got this

  • Then I switched it on and tried ssh. I was able to login. It shoed the following msg

    --- | SailfishOS 2.1.1.24 (Jämsänjoki) (armv7hl) '---

  • I fetched the systemupdate.log from /var/log and that seemed ok. systemupdate.log

  • As I suspected it could be because of patches I ran ssu lr. Here is the output

  • Disabled them all by following this guide:

  • Again ssu lr: output

  • Now I tried to downgrade:

ssu re 2.1.1.23

devel-su zypper clean -a

devel-su zypper ref -f

version --dup

sync

reboot

  • After the phone rebooted, the issue is still there. Tried Recovery mode again but the same issue is there as well.
  • I had some issues with Linux again as I have tried some random commands and couldn't ssh into the phone. So I tried the same method in Windows. When I connect the phone in recovery mode, instead of showing it under Other devices > RNDIS, it is under Kedacom USB Device > Android Bootloader Interface Device Manager
  • I downloaded putty and cannot connect by telnet so I switched on the phone and ssh into it by using putty
  • Tried to reinstall lipstick devel-su zypper ref

devel-su zypper in -f lipstick-jolla-home-qt5

It didn't solve the issue either.

This is my current sailfish OS version with the same issue Putty

EDIT Wait a minute, so I rebooted and now the app-grid is back. I can't remember if this is the first reboot after lipstick reinstall. A huge thanks to kimmoli again for his generous help to fix this issue as I am a Linux newbie. The recovery issue is still there so I am keeping this question open for now.

EDIT2 Reset the device. Same issue with recovery

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