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Latest update bricked my phone - How to save data?

asked 2017-09-02 08:59:57 +0300

Bricked gravatar image

Good morning, this week I wanted to install the latest Jolla Update on my Jolla Phone. After around 20-30 min a notice appeared, stating that the installation of the update had failed and the the device would now reboot. I confirmed by clicking OK - and ended up in boot loop, ending with the Jolla logo. As this was the first time that I hadn't made a complete backup of my data, this is particularly bad. Could anyone give advice on how to save my media from android apps (in particular a number of videos and photos)? As to the content of my phone, see this:

/ # ls -l /myhome/nemo/ drwxrwxr-x 1 100000 100000 0 Jul 9 2014 Desktop drwxrwxr-x 1 100000 100000 20 Aug 30 2017 Documents drwxrwxr-x 1 100000 100000 32 Aug 1 2017 Downloads drwxrwxr-x 1 100000 100000 0 Jul 9 2014 Music drwxrwxr-x 1 100000 100000 66 Sep 21 2016 Pictures drwxr-xr-x 1 100000 998 556 Jan 11 2017 Playlists drwxr-xr-x 1 100000 100000 0 Jul 9 2014 Public drwxr-xr-x 1 100000 100000 0 Jul 9 2014 Templates drwxrwxr-x 1 100000 100000 22 Jun 12 2016 Videos drwxrwsr-x 1 0 100000 16 Sep 8 2016 android_storage

When I try to see what's in android_storage, all I get is this:

/myhome/nemo/android_storage: drwxrwsrwt 1 0 100000 0 Sep 8 2016 priv-app

No other folders come up. Does this mean that all other folders and files in /android_storage are gone?

Thanks a lot and have a nice weekend.

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The content usually mounted in "/home/nemo/android_storage/" when Alinen Dalvik is running is located in "/data/media/".
If in recovery mode, remember to mount mmcblk0p28 first.

Carl ( 2017-09-02 22:28:15 +0300 )edit

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answered 2017-09-02 10:13:53 +0300

jovirkku gravatar image

Please read the following articles. You may be able to save at least some of your data.

https://jolla.zendesk.com/hc/en-us/articles/204709607-Jolla-Phone-How-to-use-Recovery-Mode

https://jolla.zendesk.com/hc/en-us/articles/115000663928-Jolla-C-How-to-use-Recovery-Mode

https://jolla.zendesk.com/hc/en-us/articles/202514138-How-to-copy-data-from-Home-to-SD-card-in-Recovery-Mode

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answered 2017-10-12 08:59:27 +0300

oguzhanssan gravatar image

I've found answer myself. It has some tricky ways. At least ok ! I hope :)

Please go to my blog

osesan

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answered 2017-09-04 16:35:27 +0300

oguzhanssan gravatar image

i dont wanna make a factory setting because of whatsapp chats. but when i chosed shell from recovery screen then i couldnt reach home directory. How can i get my data or reopen the phone at last working state?

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i am no whatsapp user but in telegram i can see.the chats on any client. and.load historic data as long as i did not delete one, data will be there.

pawel ( 2017-09-04 17:00:59 +0300 )edit
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answered 2017-09-04 17:28:26 +0300

oguzhanssan gravatar image

but i can not see android_storage directory in recovery mode!

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Hi there, first let me thank you for the quick reaction. Sorry for my own late response, was busy in family matters. I had read the articles recommended above - and following the steps suggested therein I couldn't manage to find more than the priv-app folder. I also manages to copy it to an SD card, but only to find out that it was empty. No other folders showed up within android_storage when I tried ls -l /myhome/nemo/android_storage/* Hence my question: Does this mean that all other folders and files that used to be in the android_storage folder (including, e.g., /android_storage/viber/media/) are gone? If not how do I find (and copy) that content? Thanks so much

Bricked ( 2017-09-04 17:49:35 +0300 )edit

Thats my problem also!

oguzhanssan ( 2017-09-04 18:08:25 +0300 )edit

Try looking in /data/media/

Carl ( 2017-09-04 18:10:44 +0300 )edit

no /data directory

oguzhanssan ( 2017-09-04 19:05:43 +0300 )edit
1

If you are in recovery mode shell, try this:

mkdir -p /mnt/root
mount /dev/mmcblk0p28 /mnt/root/
cd /mnt/root/data/media/

And your files should be there. Mount an SD card and copy the files. This did work for me at least.

Carl ( 2017-09-04 21:10:53 +0300 )edit
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Asked: 2017-09-02 08:59:57 +0300

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Last updated: Oct 12 '17