Problem connecting to internet via giffgaff SIM [answered]

asked 2017-09-08 15:38:52 +0200

gerrysheldon gravatar image

My Jolla will not connect to the internet via my giffgaff SIM -- when I select SIM1 it says ''Cannot connect to network service' despite an indicated full 4G signal. The OS was recently upgraded to 2.1.1.26 but I'm not sure when I was last connected to the internet via giffgaff because I'm usually connected via my home LAN for most internet purposes since I only have 100MB/month with the giffgaff package I'm using at presnt

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Spam Hunter
close date 2017-09-08 22:53:07.588103

Comments

1

@gerrysheldon

I'm on Giffgaff but haven't experienced any problems after upgrading the OS. However, it may be worth checking the mobile network settings.

Head to Settings/Mobile Network/Data Access Point and check the details are correct.

On mine, it is as follows;

Connection name: Giffgaff

Access point name: giffgaff.com

Protocol: Dual

Authentication: None

Spam Hunter ( 2017-09-08 20:08:12 +0200 )edit

My settings were different so I altered them to emulate yours and now I can connect using giffgaff. Thank you very much! (I'm still puzzled as to what caused the change, but hopefully everything will be fine now.)

gerrysheldon ( 2017-09-08 21:26:30 +0200 )edit

Excellent, glad I could help! :)

Spam Hunter ( 2017-09-08 22:52:57 +0200 )edit