Sailfish X refund policy

This is not true for all goods. There are exceptions that you failed to mention. It would be interesting, though, if Jolla was clever enough to make use of those.

In general, "the supply of digital content (e.g. software download) which is not supplied on a tangible medium" is not covered by your right to return a good (wich is logical), provided the consumer gave his prior "consent and his acknowledgment that he thereby loses his right of withdrawal".

So in principle you have no right to "return" the software (how could you) unless Jolla forgot to tell you about this before downloading. I really don't remember the legal text during the whole pay-and-download procedure.

I remember a sentence stating above mentioned right but I have to search for the source. I'll be back. ;)

Objection allowed, I withdraw my statement. Why should I gainsay the very master. :) The reason is that you buy an unsealed software package or digital content which has been activated by the process of downloading it. As you are an expert yourself you may easily find the correct passage. ;)

10x for the good answers. On the other hand, if youve paid for a service in this software, which you dont get, you are simply tricked, and this hole in the system is promoting cheaters.

@HeinrichJolla No, you're looking at it from the wrong angle. There are a dozen of laws to make sure both consumers and companies get what they paid for, that nobody is tricked and cheated. These laws still apply. If somebody feels that Jolla promised something with SailfishX that they don't deliver, he can still go to the court if all else fails.

The (relatively new) EU regulations that lakutalo threw in here are not meant to protect customers from faulty goods or services or ease the return of such faulty goods. The reason for this law is that even if the product you bought is totally OK and there's nothing wrong with it, you should be able to step back from the purchase. It is assumed that people don't think as much about an offer when it's actively presented to them in their own homes (and only then does the law apply) via phone, internet or a door-to-door agent. The so-called "cool off"-period gives them time to re-think their decision (Can I afford it? Do I really need it?) and is not meant as a way to get rid of faulty goods... Though it's very handy for those, too, and in reality probably most often used in such cases.