Cannot unlock XA2 bootloader [answered]

asked 2019-05-10 15:37:49 +0200

tehhel
43 ●2 ●5 ●10

updated 2019-05-10 16:27:02 +0200

I have:

• downloaded the latest platform tools
• got the unlock code from Sony
• tapped seven times to enter developer mode and turned on the OEM unlocking and USB debugging
• told my laptop to pretend that it has USB2 ports
• tried inserting a USB2 hub between the laptop and the phone

And yet I still get:

~/platform-tools/platform-tools » sudo ./fastboot oem unlock 0x0081F67(redacted)
                                               FAILED (remote: 'Command did not succeed')
fastboot: error: Command failed

And:

~/platform-tools/platform-tools » sudo ./fastboot getvar all
(bootloader) unlocked:no
(bootloader) off-mode-charge:0
(bootloader) charger-screen-enabled:0
(bootloader) battery-soc-ok:yes
(bootloader) battery-voltage:4256
(bootloader) version-baseband:1311-2845_50.1.A.10.51
(bootloader) version-bootloader:1310-0301_X_Boot_SDM630_LA1.0_O_121
(bootloader) variant:SDM EMMC
(bootloader) partition-type:userdata:ext4
(bootloader) partition-size:userdata: 0x500000000
(bootloader) partition-type:system_a:ext4
(bootloader) partition-size:system_a: 0xB5000000
(bootloader) has-slot:modem:yes
(bootloader) has-slot:system:yes
(bootloader) current-slot:_a
(bootloader) has-slot:boot:yes
(bootloader) slot-retry-count:b:0
(bootloader) slot-unbootable:b:no
(bootloader) slot-successful:b:no
(bootloader) slot-retry-count:a:5
(bootloader) slot-unbootable:a:no
(bootloader) slot-successful:a:yes
(bootloader) slot-count:2
(bootloader) secure:yes
(bootloader) product:H3113
(bootloader) serialno:CQ30(redacted)
(bootloader) max-download-size:536870912
(bootloader) kernel:uefi

Am I doing something wrong? This is a BNIB phone, yet it has a "O2" app[1] on it that I did not install. Have I been sold a pup?