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[Solved]crédit mutuel french Banking App

asked 2020-01-10 23:14:08 +0200

VincentB gravatar image

updated 2020-01-29 11:05:04 +0200

Hi everybody,

as the title said, I want to use app from a french bank which is called Credit Mutuel.
I unfortunately need it, because of PSD2 European rules. SMS authentication is no more possible by SMS code for internet transaction of more than 30€.
I now need this app to validate e-transactions..

I can install app from Aurora, I can login with my credentials, and access account, but I can't activate Mobile Security.
This fails with the following message
" Une erreur est survenue
Echec lors de la connexion avec le server. Veuillez réessayer ultérieurement"

Which means, in english
"Error occurs.
Fail during connexion with server. Please try later."

MicroG is freshly installed on my XA2 device, running SFOS 3.2.1.20, and Android 8.1.

I think that the issue is related to SafetyNet, but I m not sure.

Any idea?

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Did you activate SafetyNet, register your phone to google, and maybe add an account in MicroG settings?

I'm in another french bank, and their app works fine and I managed to activate a similar mobile security option (called clé digitale). Haven't tried an actual purchase yet though, and it activated without microg too.

I followed this guide: https://together.jolla.com/question/209300/how-to-microg-in-sfos-31/?answer=209744#post-id-209744

orangecat ( 2020-01-10 23:56:06 +0200 )edit

With BNPParibas, the app works quite nice for me (XA2 mono sim h3113 - Sailfish OS 3.1 and now 3.2). Without MicroG. But i need to download on each connection the "digital key" in "mon profil". Each time i have warnings to download the last version of Play Store but i don't care of them.

mips_tux ( 2020-01-11 01:15:31 +0200 )edit

@orangecat : I followed the same tutorial, but there almost nothing about Safetynet. I don't know how yo activate SafetyNet, and I don't really want to register the device to google....

@mips_tux : I can't see any digital key to download on Credit Mutuel App. I will try to contact them....

VincentB ( 2020-01-11 20:29:30 +0200 )edit

yes. I don't know if it is a "download" or a "re-active" of the digital key. But it's work. And if you contact your bank, it's important that she understand that there is also alternatives OS on smartphone. I explain to my bank that the best way would be to develop the app under native Sailfish OS ! I have no hope :-(

mips_tux ( 2020-01-11 21:03:22 +0200 )edit

@VincentB, maybe try to just activate SafetyNet in microg.

Open the microg settings app (Paramètres de microG), then select Google SafetyNet and activate it.

https://framapic.org/PZvTK0BR09gT/1kUETfrZ0RBp.png

orangecat ( 2020-01-11 21:15:54 +0200 )edit

2 Answers

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answered 2020-01-29 11:03:22 +0200

VincentB gravatar image

updated 2020-01-29 11:03:39 +0200

Issue solved by app version v7.10.0. Support team of Euro Information (the company who develop the app) was really efficient! Good point for them.

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Yeah !! It's would be cool to update this wiki as i do for BNP: https://together.jolla.com/question/198517/wiki-state-of-sailfish-x-sensors-apps-and-androidtm-support-on-sony-xa2-variants/

mips_tux ( 2020-01-29 16:03:16 +0200 )edit

Can you tell us how you did to download this application v7.10.0 ? This is not availlable in stores... Thanks! (on XA2 single sim)

williamb ( 2020-02-12 23:37:53 +0200 )edit

v7.10.0 is not available anymore. More recent revision (found on Aurora store) is 7.12.0 and works for me.

VincentB ( 2020-02-13 09:48:32 +0200 )edit
0

answered 2020-01-11 13:43:58 +0200

mips_tux gravatar image

updated 2020-01-11 13:44:44 +0200

For me, the first authentification with the BNPapp was also a fail. The BNP support asked to me to revoke the digital key and create a new one.

It's what i did and the second authentification was ok. May be it's the same kind of trouble ?

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For others French people the Credit Agricole Apps called MaBanque works perfectly without microG. tested on - Jolla JP1301 (since sailfish 1.2 to 3.2) - Sony XA2 (sailfish 3.2)

but some similar problems with Bred's App.

simc ( 2020-01-31 18:30:38 +0200 )edit
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Asked: 2020-01-10 23:14:08 +0200

Seen: 650 times

Last updated: Jan 29 '20