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phone stuck in jolla startup screen since upgrade to 1.0.3.8 [answered]

asked 2014-02-01 10:45:36 +0300

phklrz gravatar image

updated 2014-02-01 11:54:37 +0300

Hello, I tried to upgrade my phone yesterday. No problem downloading, the white meter finished without problem, at the end the screen flashed about ten times then thephone restarted and get stuck with the jolla logo on black background. I waited for half an hour but nothing else happended. I restarted the phone but always stuck on that screen. So, now what ?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by phklrz
close date 2016-06-04 15:45:50.213616

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Have you tried to remvoe the battery as well?

stezz ( 2014-02-01 13:41:56 +0300 )edit

Hi, I had the same problem with upgrate to 1.0.4.20.

I waited for 30 mins on jolla startup screen, then decided it was frozen. I long-pressed on power button (at least 10 secs), and the device rebooted fine, with a small vibration. Once the device was booted up, I could check that the upgrade was successfull.

vbregier ( 2014-03-18 08:50:22 +0300 )edit

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answered 2014-02-01 16:37:03 +0300

phklrz gravatar image

Yes, I have. I have solved the problem. I performed a factory reset so back to 1.0.0.5, upgraded to 1.0.2.5 without problem and succeeded in upgrading to 1.0.3.8 after 2 trials.

Thank you.

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Asked: 2014-02-01 10:45:36 +0300

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Last updated: Feb 01 '14