No sound speaker (Xperia 10 plus)
asked 2020-04-14 14:04:05 +0200
Hi all,
I bought an Xperia 10 plus in February and I followed the install instructions carefully. It now runs Sailfish OS Nuuksio v3.2.1.20 and I just realised that the speakers at the bottom of the phone do not work. I cannot find a scenario in which they do work. UPDATE: an upgrade to v3.3.0.16 didn't solve the problem.
I called myself with another phone and put my phone in handsfree and turned the volume to the maximum setting. I can only hear something if I put it back into non-handsfree mode.
If I go to settings and choose different ringtones, I hear nothing. Sliding up the slider to 100% doesn't make a difference. If I plug in a headset, I can hear the ringtones, but not when I unplug it.
Watching a video on YT also doesn't work (unless of course I plug in a headset).
I don't think I ever had audio via the speakers following the installation. I think they worked before the install, but I cannot go back in time to make sure. I did follow the recommendation of trying out all the functionality prior to the install. Vibration still works, so I still noticed incoming calls, which explains why I didn't notice this issue until now.
I've tried restarting the device but it hasn't made any difference.
I used the CSD test app as suggested below. I was able to hear some very soft sound during the 'Speaker playback' test with my ear pressed against the speaker. I heard nothing during the 'Stereo speaker playback' test. The volume was on its max during both tests.
Does anyone have a possible solution or an idea for further analysis? Or is the only possibility that this is a hardware issue?
Silly comment time; have you tried rebooting the device?
Spam Hunter ( 2020-04-14 14:08:38 +0200 )editNot silly at all. I should've mentioned that I've tried that already (I normally even switch off my phone in the evening and boot it in the morning).
Gulltoppr ( 2020-04-14 15:46:01 +0200 )editI've updated your question to reflect our conversation about restarting the device :)
Spam Hunter ( 2020-04-14 17:15:07 +0200 )editThat makes sense, thanks!
Gulltoppr ( 2020-04-14 17:27:34 +0200 )edit@Gulltoppr: OS version 3.2.1 had issues with audio routing. In particular, they affected phone calls. Your comment on the YT player is a bit concerning. It might be a question of a hardware failure.
OS update 3.3.0 brings some fixes. It is difficult to foresee if they help in your case. Each device model has different audio configurations.
Please consider testing the loudspeaker with a built-in test program of Sailfish (this should indicate or rule out potential hardware issues):
The loudspeaker of your phone can be tested using the CSD test app of the phone.
jovirkku ( 2020-04-14 17:42:39 +0200 )edit1. Go to Settings > About product.
2. Tap "Build" 5-6 times as quickly as you can. Wait a moment.
3. CSD app will startup. Accept the disclaimer.
4. Tap 'Individual tests'
5. Scroll down until you see the group 'Audio' on the right.
6. Tap 'Loudspeaker playback'. If there is a headset or a Bluetooth device connected to your phone, disconnect them now. Tap 'Start' then.
7. You should hear a test tone with increasing and decreasing frequency from the speaker. If not then try to increase the volume level by applying the key on the side of the phone.
8. Tap 'Stereo loudspeaker playback' (not applicable to Jolla Phone). Tap 'Start'.
9. You should hear a voice saying "Left speaker, right speaker" and hear the sound from the corresponding speaker.
10.. Close CSD app.