MMS issues? Hints for debugging and helping us to improve

Question

35

MMS issues? Hints for debugging and helping us to improve

asked 2014-04-11 13:03:28 +0200

Aard

13973 ●68 ●61 ●55

http://bwachter.lart.info...

updated 2014-04-24 17:34:03 +0200

Update: We're rolling out a hotfix for MMS today, which should fix several of the major issues reported by you. Thanks for all the help so far! We're still collecting data, so please keep contacting us if you still have issues not fixed or not mentioned in the comments to this post.

With the current update we've published initial MMS support. Unfortunately, MMS is technically a bit of a dinosaur, and several operators have slightly incompatible custom implementations. As a result of this we're expecting issues with many operators outside of Finland -- but still decided to push the current implementation early, and try to fix issues faster than we could on our own with your feedback.

This post contains some notes for technically skilled users with developer mode enabled. We're working on a simple application automating some of those steps, which will be published at a later point to enable less skilled users to help us improving MMS as well.

So, if you have problems with MMS..

Was it possible to send a MMS? Many operators only let you receive MMS once you sent at least one MMS from your phone.
No luck? Check if the MMS settings (Settings->System->Mobile network->MMS access point) are correct for your operator. If they're not correct, please provide the output of the following commands, plus correct settings, if you have them:
- dbus-send --system --print-reply --dest=org.ofono /ril_0 org.ofono.ConnectionManager.GetContexts for the connection settings
- dbus-send --system --print-reply --dest=org.ofono /ril_0 org.ofono.SimManager.GetProperties for details about your network
Still no luck? Try to get debug output while sending or receiving MMS. Before sending/receiving (or retrying to receive), as user nemo, do
- pkill mms-engine
- mms-engine -vkat and send us the output from the terminal, as well as the contents of /tmp/mms

Info collected should be sent to mms-debug@jolla.com. Please note that this address is designed to easily collect debug information for our engineers, and can't be used as MMS support hotline. If you write us, please do a short post here about which provider and which problem you faced as well, to reduce duplicate submissions as much as possible. We'll try to comment here, and most likely only contact you by mail if we need additional debug output.

edit retag flag offensive close delete

Comments

To care@jolla.com or here?

Morpog ( 2014-04-11 13:52:00 +0200 )edit

I cannot send MMSs with Vodafone IT. I gathered all info from points 2. and 3., which is the email address to report them?

donaggio ( 2014-04-11 13:55:26 +0200 )edit

7

Swisscom will not even let you send MMS when you use an unknown model of phone (e.g. the Jolla). I had the same with the N900 and fmms back then.

The solution is to call their hotline and kindly convince them that your handset is capable of MMS sending and receiving. They will then enable it for your phone. However, when you place your SIM card in another phone and put it back in the Jolla, you'd have to call the hotline again.

Venty ( 2014-04-11 14:05:18 +0200 )edit

Is it working for Swisscom after calling the hotline or are there some issues?

thwint ( 2014-04-11 14:26:31 +0200 )edit

My operator is saunalahti, but the mms settings defaulted to elisa. Manually changed them to saunalahtis mms settings, and i am now able to send mms. I am not, however, able to receive MMS. I only get an sms from the operator with a link to where i can have a look at the mms. But i guess this is an issue with saunalahti/elisa and not with the jolla...

plipp ( 2014-04-11 14:40:51 +0200 )edit

To care@jolla.com or here?
Morpog ( 2014-04-11 13:52:00 +0200 )edit
I cannot send MMSs with Vodafone IT. I gathered all info from points 2. and 3., which is the email address to report them?
donaggio ( 2014-04-11 13:55:26 +0200 )edit
Swisscom will not even let you send MMS when you use an unknown model of phone (e.g. the Jolla). I had the same with the N900 and fmms back then.
The solution is to call their hotline and kindly convince them that your handset is capable of MMS sending and receiving. They will then enable it for your phone. However, when you place your SIM card in another phone and put it back in the Jolla, you'd have to call the hotline again.
Venty ( 2014-04-11 14:05:18 +0200 )edit
Is it working for Swisscom after calling the hotline or are there some issues?
thwint ( 2014-04-11 14:26:31 +0200 )edit
My operator is saunalahti, but the mms settings defaulted to elisa. Manually changed them to saunalahtis mms settings, and i am now able to send mms. I am not, however, able to receive MMS. I only get an sms from the operator with a link to where i can have a look at the mms. But i guess this is an issue with saunalahti/elisa and not with the jolla...
plipp ( 2014-04-11 14:40:51 +0200 )edit

Answer 1

1

answered 2014-04-13 22:34:00 +0200

tingo
191 ●1 ●9 ●12

updated 2014-04-14 01:52:54 +0200

This one might be interesting: Network and operator is Telenor Norway. I can send and receive MMS with pictures, however MMS with only text in them doesn't receive on the Jolla phone. I have another phone with a so called dual-SIM (it receives calls and messages on the same phone number as the Jolla phone) - it receives MMS (both text only an text + pictures) fine.. I'm not sure how to debug this further.

edit flag offensive delete publish link

Comments

Swap the SIM cards and try then.

jovirkku ( 2014-05-05 10:27:52 +0200 )edit

Answer 2

1

answered 2014-04-14 15:54:01 +0200

Maurycy

31 ●4 ●5 ●7

Hello

network: Plus GSM, Poland

MMS sending & receiving does not work.

Sent email to mms-debug@jolla.com

edit flag offensive delete publish link

Comments

It is working now. Removing leading zeroes from address helped.

Maurycy ( 2014-04-27 12:40:40 +0200 )edit

manual configuration works:

Name: mms
APN: mms
MMSC: http://mms.plusgsm.pl:8002  
Proxy MMS: 212.2.96.16
Port MMS: 8080

yanoo ( 2014-06-11 14:20:29 +0200 )edit

Answer 3

1

answered 2014-04-15 19:50:34 +0200

René
11 ●1

For Oister (and 3) Denmark

APN: 178.23.244.208

Leave username and password blank

MMSProxy: 80.251.201.131

Proxyport: 8799

MMSC: http://mms.3.dk

Turn off/on

edit flag offensive delete publish link

Answer 4

0

answered 2014-04-11 15:25:06 +0200

mcuros

753 ●16 ●23 ●29

https://together.jolla.co...

how can I copy output from terminal ?

edit flag offensive delete publish link

Comments

2

script -qc "mms-engine -vkat" | tee /tmp/mms-engine.log and all the output will and up in /tmp/mms-engine.log

slava ( 2014-04-11 15:46:19 +0200 )edit

1

Alternatively, you can ssh into your Jolla from a desktop Linux and run mms-engine -vkat from a normal Linux terminal.

slava ( 2014-04-11 15:47:23 +0200 )edit

thank you.

mcuros ( 2014-04-11 19:12:18 +0200 )edit

command 2> log.txt

meldolion ( 2014-04-11 22:10:12 +0200 )edit

Answer 5

0

answered 2014-04-11 18:43:04 +0200

Morpog
6516 ●49 ●61 ●58

http://www.google.de/

updated 2014-04-11 20:22:08 +0200

Hi,

Provider = Congstar, a daughter company of T-Mobile germany

1.) No

2.) There were no settings at all, so I did request a configuration SMS from my provider, after that all settings looked correct.

3.) See below, it’s stuck at sending

Sent logs to email.

Greetings Morpog

edit flag offensive delete publish link

Comments

How did you sent a request to Congstar? I wanted to do this for T-Mobile Germany but of course the Jolla could not be identified.

vision ( 2014-04-11 19:07:47 +0200 )edit

I just choosed a Nokie N8 as device on the T-Mobile site ;)

Morpog ( 2014-04-11 20:21:17 +0200 )edit

1

Thanks to Branko I got congstar sending and receiving MMS. Just removed the leading zeros in the proxy ip-address.

Sven L. ( 2014-04-13 01:53:28 +0200 )edit

Answer 6

0

answered 2014-04-11 19:05:16 +0200

peremen
1651 ●27 ●41 ●42

http://peremen.name/

Hi.

Network: KT, Korea

I manually entered MMS APN and MMSC addresses into settings, and sent MMS messages from other phones. I sent the logs containing output of mms-engine with reception of test MMS message.

edit flag offensive delete publish link

Answer 7

0

answered 2014-04-11 19:11:47 +0200

mcuros

753 ●16 ●23 ●29

https://together.jolla.co...

provider simobil (slovenia)

when sending error : problem with sending message when receiving: problem with downloading message

output from console sended to email

edit flag offensive delete publish link

Answer 8

0

answered 2014-04-11 19:59:22 +0200

JS
616 ●11 ●15 ●19

updated 2014-04-14 18:13:16 +0200

Provider tre (Sweden)

Update replace proxy address with 80.251.201.130 and now it works! thx to Jolla!

The device auto detected correct settings.

when sending error : problem with sending message when receiving: problem with downloading message

output from console sended to email

edit flag offensive delete publish link

Comments

I can confirm this. MMS not working with provider Tre. Do you need debug output from me to?

eson ( 2014-04-11 21:14:45 +0200 )edit

I can also confirm this. My device auto detected correct settings, but sending and recieving mms aren´t working with provider Tre (Sweden).

nicklasksd ( 2014-04-13 21:05:27 +0200 )edit

Every provider that mms works with as I have seen has proxy adresses with numbers (ip-addresses), Tre uses mmsproxy.tre.se (web-address), maybe a clue?

JS ( 2014-04-14 11:24:14 +0200 )edit

I´ve also tested to replace proxy address with 80.251.201.130 and now it works both sending and recieving mms with provider Tre (Sweden).

nicklasksd ( 2014-04-14 21:48:53 +0200 )edit

I've tried replacing the proxy address with 80.251.201.131 (mmsproxy.3.dk - I'm using 3 in DK), but it keeps changing it back to http://mmsproxy.3.dk... Any ideas...?

EDIT - It worked this time using an IP. Settings on Maemo Wiki works... :) http://wiki.maemo.org/MMS_configurations#Denmark

DrWilken ( 2014-04-15 00:06:51 +0200 )edit

Answer 9

0

answered 2014-04-11 20:28:31 +0200

meldolion

955 ●18 ●32 ●38

mms o2 germany not working auto config is not working http://www.o2online.de/hilfe/handy-einstellungen/mms/

edit flag offensive delete publish link

Comments

manual configuration is also not working http://hilfe.o2online.de/t5/Erste-Hilfe/Einstellungen-Mobiltelefon-manuell-einrichten/ta-p/143574#mvk

meldolion ( 2014-04-11 20:30:29 +0200 )edit

1

mms with o2 Germany works well for me. (configure it like that: benutzername: internet; Name zugangspunkt: internet; benutzername: nicht notwendig; Passwort: nicht notwedig; proxyadresse: 82.113.100.5; proxy-port: 8080; Adresse Nachrichtencenter: http://10.81.0.7:8002)

Zandi ( 2014-04-12 00:44:04 +0200 )edit

this config is working. thx!

meldolion ( 2014-04-12 02:06:03 +0200 )edit

Answer 10

0

answered 2014-04-11 21:07:41 +0200

zlatko

16489 ●109 ●150 ●142

updated 2014-04-24 20:29:06 +0200

Provider MTel(Bulgaria). Settings seem correct according to operator page.

When sending error : problem with sending message

When receiving: problem with downloading message

output from console sent to email

EDIT (24.04.14.): After 1.0.5.19 MTel(Bulgaria) now works both sending and receiving for images. Tried sending contact card - my N9 doesn't recognise the format and displays the vcard as (plain)text message without proposing to import it. Sending contact card from N9 to Jolla results in nothing received on Jolla, although N9 displays confirmation delivery report.

edit flag offensive delete publish link

Comments

Unotel (Denmark, TDC subsidiary using the TDC Network)

With this configuration I've been able to send a contact and a picture to myself:

APN/Name of access point: mms

Proxy Adress: 194.182.251.15

Proxy Port: 8080

MMSC/mms message central: 192.168.241.114:8002

Possibly this works with any provider using the TDC network, not sure.

cb400f ( 2014-08-06 21:24:03 +0200 )edit

MMS issues? Hints for debugging and helping us to improve

Comments

35 Answers

Comments

Comments

Comments

Comments

Comments

Comments

Comments

Question tools

Stats

Related questions

MMS issues? Hints for debugging and helping us to improve

Comments

35 Answers

Comments

Comments

Comments

Comments

Comments

Comments

Comments

Question tools

Public thread

Stats

Related questions