MMS issues? Hints for debugging and helping us to improve
asked 2014-04-11 13:03:28 +0200
Update: We're rolling out a hotfix for MMS today, which should fix several of the major issues reported by you. Thanks for all the help so far! We're still collecting data, so please keep contacting us if you still have issues not fixed or not mentioned in the comments to this post.
With the current update we've published initial MMS support. Unfortunately, MMS is technically a bit of a dinosaur, and several operators have slightly incompatible custom implementations. As a result of this we're expecting issues with many operators outside of Finland -- but still decided to push the current implementation early, and try to fix issues faster than we could on our own with your feedback.
This post contains some notes for technically skilled users with developer mode enabled. We're working on a simple application automating some of those steps, which will be published at a later point to enable less skilled users to help us improving MMS as well.
So, if you have problems with MMS..
- Was it possible to send a MMS? Many operators only let you receive MMS once you sent at least one MMS from your phone.
- No luck? Check if the MMS settings (Settings->System->Mobile network->MMS access point) are correct for your operator. If they're not correct, please provide the output of the following commands, plus correct settings, if you have them:
dbus-send --system --print-reply --dest=org.ofono /ril_0 org.ofono.ConnectionManager.GetContextsfor the connection settingsdbus-send --system --print-reply --dest=org.ofono /ril_0 org.ofono.SimManager.GetPropertiesfor details about your network
- Still no luck? Try to get debug output while sending or receiving MMS. Before sending/receiving (or retrying to receive), as user nemo, do
pkill mms-enginemms-engine -vkatand send us the output from the terminal, as well as the contents of /tmp/mms
Info collected should be sent to mms-debug@jolla.com. Please note that this address is designed to easily collect debug information for our engineers, and can't be used as MMS support hotline. If you write us, please do a short post here about which provider and which problem you faced as well, to reduce duplicate submissions as much as possible. We'll try to comment here, and most likely only contact you by mail if we need additional debug output.
To care@jolla.com or here?
Morpog ( 2014-04-11 13:52:00 +0200 )editI cannot send MMSs with Vodafone IT. I gathered all info from points 2. and 3., which is the email address to report them?
donaggio ( 2014-04-11 13:55:26 +0200 )editSwisscom will not even let you send MMS when you use an unknown model of phone (e.g. the Jolla). I had the same with the N900 and fmms back then.
The solution is to call their hotline and kindly convince them that your handset is capable of MMS sending and receiving. They will then enable it for your phone. However, when you place your SIM card in another phone and put it back in the Jolla, you'd have to call the hotline again.
Venty ( 2014-04-11 14:05:18 +0200 )editIs it working for Swisscom after calling the hotline or are there some issues?
thwint ( 2014-04-11 14:26:31 +0200 )editMy operator is saunalahti, but the mms settings defaulted to elisa. Manually changed them to saunalahtis mms settings, and i am now able to send mms. I am not, however, able to receive MMS. I only get an sms from the operator with a link to where i can have a look at the mms. But i guess this is an issue with saunalahti/elisa and not with the jolla...
plipp ( 2014-04-11 14:40:51 +0200 )edit